Prabhjot Jagdeo

[email protected] • +1 647 530 4748 • Dartmouth, NS B3A4V7

PROFESSIONAL SUMMARY

• Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. • knowledge and dedicated customer service professional with extensive experience in the service industry. • Motivated to maintain customer satisfaction and contribute to company success.

WORK EXPERIENCE

Painter
08/2021 - Present
Winmar Property Restoration Specialists , Dartmouth, NS
• Led and trained a team of 3 junior painters, improving overall project efficiency by 20% through hands-on mentorship and skills development
• Executed surface preparation and applied paints, varnishes, and sealants on over 50 residential and commercial projects, ensuring durable and high-quality finishes
• Innovated a moisture-resistant painting technique that reduced rework by 15%, enhancing finish longevity and client satisfaction
• Selected and procured appropriate materials and tools, optimizing project costs by 10% through efficient resource management
• Collaborated with design and construction teams to meet project specifications and deadlines, contributing to a 15% improvement in client satisfaction scores
• Maintained strict adherence to workplace safety standards, resulting in zero on-site incidents during tenure
Server, Host, Bar Tender
01/2018 - 04/2018
Tim Horton's , Toronto, Ontario, CA
• Delivered exceptional customer service by accurately addressing beverage and food preferences, resulting in a 15% increase in repeat customer visits during tenure
• Implemented allergy and ingredient knowledge to enhance customer safety and satisfaction, reducing order errors by 20%
• Managed reservation calls and seating efficiently, improving table turnover rate by 10% during peak hours
• Collaborated with team members to consistently achieve daily sales targets, contributing to a 5% revenue growth over three months

EDUCATION

Diploma in Operations Management
09/2017 - 04/2019
Centennial college Toronto , Toronto, Ontario, CA

SKILLS

Technical Skills: POS Systems, Power Tools Operation, Surface Preparation, Painting Techniques, Property Restoration, Food Safety Compliance, Construction Knowledge, Health and Safety Compliance
Soft Skills: Attention to Detail, Team Collaboration, Time Management, Adaptability, Communication, Client Communication, Problem Solving, Project Management
Tools: Microsoft Office, Microsoft Excel, Microsoft PowerPoint, Restoration Estimating Software, Digital Inspection Tools
Other: Fluent English, Fluent Hindi, Fluent Punjabi, Multilingual