RAMAKRISHNA KT

[email protected] • 9945365333 • HSR Layout, Bangalore
LinkedIn: linkedin.com/in/ramakrishnakt

PROFESSIONAL SUMMARY

Results-driven Supply Chain & Operations leader with 10 years of experience, spanning retail, e-commerce, fresh category logistics, and quick commerce. Proven track record in launching greenfield operations, private label categories, dark stores, cold chain, and franchise networks. Recognized for using data and automation tools to drive process excellence, cost optimization, and SLA improvements.

WORK EXPERIENCE

Process Head – BB Daily
06/2025 - Present
Bigbasket (Tata’s Enterprises) , Bangalore
• Developed a Python + Streamlit clustering tool, reduced cost per order around ₹6
• Designed manpower and vehicle allocation models integrated with BBN app
• Oversaw route-level cost analytics and society-wise performance metrics
• Designed and implemented CEE payout structure for subscription delivery
• Designed framework for customer refund criteria to reduce the fraudulent customer refund by 2%
• Implemented consta box SOP India, reduced cold chain complaints to 0.02%
• Handled 80+ dark stores expansion project by coordinating with cross functional team
• RDC, MDC and Store closure and movement handled successfully without timeline breach
• Reduced IHV costing of Chennai region, around 6.5 lakhs per month
• Ensuring zero IBND and 2 min OTP in Tier 4 and 3 stores respectively

EDUCATION

M.Tech (Digital Electronics and Engineering)
01/2009 - 01/2011
BVB College of Engineering & Technology, VTU Belgaum, Karnataka GPA: 8.47/10
Post Graduate Certificate Program (Supply Chain Management)
01/2020 - 01/2021
Indian Institute of Management, Tiruchirappalli GPA: 2.85/4

SKILLS

PROJECTS

BBD & BB Now App Integration
• Led seamless migration, optimized supply chain & fulfillment.
Quick Commerce Dark Store Expansion
• Established 80+ stores, improved business coverage.
Movable Asset Loss Reduction
• Implemented TMS, cut crate losses ~90%, saved ₹4 Cr.
Mid Mile Short Supply Mitigation
• Built picker dashboard, reduced write-offs 0.38% → 0.05%.
High Delivery CPO Reduction
Technologies: Python, Streamlit
• Developed clustering tool, CPO ₹6, saved ~₹20 L.
Customer Refund Fraud Reduction
• Decreased fraudulent refunds complaints by ~5%/mo.
TCPL FaaS Implementation
• Integrated FaaS, improved efficiency, reduced costs.
Debit Loss Reduction (Reverse Logistics)
• Introduced QC & RCA, debit loss ~25%.
Private Label Grocery Launch
• Launched Wellbe & Gathr, 75+ SKUs, share 25%.
Warehouse Setup & ERP
• Delivered 25K sq. ft. FC, service 95%.
Zero Waste Staples Category
• Owned planning, MoM growth 35%, availability 95%.

CERTIFICATIONS

PROJECT MANAGEMENT PROFESSIONAL (PMP)
03/2023
Project Management Institute (PMI)
SIX SIGMA GREEN BELT
11/2019
International Six Sigma Institute

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