RAMESHWAR NAVRANG

[email protected] 9462133832 Tulsi theater main road, 1st cross, next building to 4petals building, Shrinivasa drycliner building. Marathahalli, Bangalore

PROFESSIONAL SUMMARY

I seek challenging opportunities where I can fully use my skills for the success of the organisation.

WORK EXPERIENCE

Senior Escalation Specialist
09/2023 - Present
PagarBook Pvt. Ltd.
Handled escalations related to application functionality and company transactions
Addressed issues involving failed transactions and staff salary calculations
Resolved client queries promptly and effectively including application login and operating procedure
Client Relations & Escalation Advisor
07/2022 - 07/2023
Globiva Services Pvt. Ltd.
Managed various customer escalations through social media platforms (Instagram, Facebook, Twitter, YouTube, Google) and voice support
Analyzed case scenarios and delivered accurate, timely resolutions
Customer Support Associate
10/2021 - 07/2022
Energizer IT Services Pvt. Ltd.
Interacted with customers to understand their queries
Provided accurate information and support based on customer needs
Resolve their issues on timely manner( FCR)
Addressing the query of user according to their issues

EDUCATION

Bachelor of Technology (B.Tech)
01/2015 - 01/2019
Rajasthan Technical University , Kota
Senior Secondary Education
01/2014 - 01/2015
Board of Secondary Education, Rajasthan , Rajasthan
Secondary Education
01/2012 - 01/2013
Board of Secondary Education, Rajasthan , Rajasthan

SKILLS