Salah Qasem

[email protected] • +1 6573528552 • Fullerton, Californina

PROFESSIONAL SUMMARY

Results-driven professional with U.S.-based experience in Production Management, Quality Assurance, IT Technical Support, and Hardware Troubleshooting. Adept at streamlining workflows, leading cross-functional teams, and ensuring product quality through rigorous testing and compliance. Skilled in diagnosing and resolving hardware/software issues, supporting end-users, and maintaining IT systems. Additional exposure to Google Cloud, Google Apps Script, HTML/CSS, and PowerShell for automation and workflow optimization. Recognized for adaptability, problem-solving, and delivering efficient, measurable results in fast-paced environments.

WORK EXPERIENCE

Production Lead
10/2021 - Present
Hanaps Enterprise , Santa Fe Springs
• Directed daily production operations, ensuring on-time delivery of products while maintaining strict quality standards.
• Implemented QA testing protocols that reduced defect rates by 15% within the first year.
• Coordinated cross-functional teams of 12+ staff, improving workflow efficiency and reducing downtime.
• Conducted root-cause analysis on hardware/software issues, implementing corrective actions that improved system reliability.
QA/Test Lead
10/2021 - Present
Hanaps Enterprise , Santa Fe Springs
• Provided Tier 1–2 IT support for 200+ end-users, resolving hardware, software, and network issues with a 95% first-call resolution rate.
• Diagnosed and repaired desktops, laptops, and peripheral devices, reducing equipment downtime by 20%.
• Assisted with system configurations, account management, and security updates to maintain compliance.
• Automated repetitive IT tasks using PowerShell and Google Apps Script, improving efficiency for internal workflows

EDUCATION

Bachelors of Science in Information Technology
05/2005
New York Institute of Technology

SKILLS

Technical Skills: Production Planning, Workflow Optimization, Quality Assurance, Hardware Testing, Software Testing, IT Technical Support, System Configuration, Hardware Diagnostics, Troubleshooting, HTML, CSS, PowerShell Scripting
Soft Skills: Time Management, Organization, Team Collaboration, Problem Solving, Training and Development, Process Improvement, Compliance Adherence
Tools: Help Desk Software, QA Tools, Google Cloud, Google Apps Script
Other: Project Management, System Upgrades, Server Improvements, Specifications Understanding, User Support, Hardware Expertise, Diagnosing Issues