Experienced Systems Administrator with a strong background in ServiceNow Level 1 and Level 2 Application Support, as well as system support on internal servers and multiple platforms including YOGA, SIA, BMC, ELK, and PORTEX. Proven ability to manage and support complex IT infrastructures, ensuring high availability and performance. Skilled in troubleshooting, user support, and application management, with a commitment to enhancing operational efficiency and employee wellbeing through proactive project management.