SHIRISHA KADALI

[email protected] • 7287988128 • Hyderabad

PROFESSIONAL SUMMARY

Detail-oriented Delivery Associate with strong expertise in Microsoft Excel and comprehensive knowledge of the US mortgage industry. Proven ability to streamline data processes and enhance reporting accuracy, contributing to a 15% improvement in operational efficiency. Skilled in leveraging advanced Excel functions to analyze complex datasets and support decision-making. Adept at collaborating with cross-functional teams to drive project success and deliver actionable business insights.

WORK EXPERIENCE

Delivery Associate
07/2024 - Present
Ice Mortgage Technology , Pune Maharashtra
• Led the comprehensive redesign of mortgage documentation workflows, reducing processing time by 20% and increasing team productivity through advanced Excel automation, resulting in faster loan approvals and enhanced operational capacity
• Collaborated closely with underwriting and compliance teams to develop data-driven mortgage solutions that elevated customer satisfaction scores by 10%, directly contributing to higher client retention rates
• Mentored and trained 8+ junior associates in Excel modeling and mortgage industry best practices, improving team accuracy and reducing processing errors by 15%, which enhanced overall service quality
• Identified critical process bottlenecks using business analysis techniques and spearheaded technology integrations that boosted operational efficiency by 12%, enabling scalable growth and cost savings
Customer Service Associate
09/2019 - 12/2020
HDB Finanical Services , Hyderabad
• Led proactive outbound calls to over 100 customers weekly to resolve credit card debt issues, achieving a 20% increase in successful debt recovery
• Implemented personalized financial counseling strategies that improved customer satisfaction scores by 15%
• Collaborated with cross-functional teams to streamline debt collection processes, reducing average resolution time by 10%
• Maintained compliance with financial regulations while managing sensitive customer information, ensuring zero compliance violations

EDUCATION

Bachelor of Commerce (Computer)
06/2016 - 07/2019
Bhagyaradhi Degree College IDPL Hyderabad , Hyderabad

SKILLS

Technical Skills: Advanced Excel Functions, Microsoft Excel, Typing
Soft Skills: Attention to Detail, Time Management, Communication, Teamwork
Other: US Mortgage Knowledge