SINDILE TINOTENDA NYEKETE

[email protected] • +263786213225 • 2660 Silverbrow Rusape

PROFESSIONAL SUMMARY

Dynamic and compassionate Clinic Receptionist with a proven track record in enhancing patient experiences and streamlining administrative processes. Successfully managed over 1,000 patient interactions monthly, ensuring efficient appointment scheduling and record management. Recognized for implementing a new electronic filing system that improved data retrieval time by 30%, contributing to a more organized and responsive clinic environment. Committed to delivering exceptional service and support to both patients and healthcare professionals.

WORK EXPERIENCE

Contract Worker - Student Welfare Officer /Student Counsellor

09/2025 - 01/2026

MIDLANDS STATE UNIVERSITY-GWERU , Gweru

• Spearheaded initiatives that supported over 200 vulnerable students annually, enhancing their social, emotional, and financial well-being through targeted interventions and resources

• Developed and implemented a referral system that improved response times for at-risk students by 30%, ensuring timely access to mental health services

• Facilitated over 15 workshops on emotional wellness and resilience, increasing student participation by 50% and fostering a supportive campus environment

• Collaborated with faculty and external support services to create a comprehensive welfare program, resulting in a 25% increase in student satisfaction ratings regarding support services

Intern Disability Services/ Gender & Inclusion Officer

06/2025 - 08/2025

MIDLANDS STATE UNIVERSITY-GWERU , Gweru

• Promote gender equality and inclusion in campus policies and programmes

• Handle cases of gender-based violence, discrimination, or harassment in conjuction with MSU Gender Institute

• Conduct gender-sensitivity and diversity training for staff/students

• Monitor institutional compliance with gender policies

• Collaborate with NGOs and government bodies on gender issues

• Support students with disabilities in accessing academic resources

• Arrange reasonable accommodations (e.g. extra exam time, note takers)

• Advocate for accessible infrastructure and inclusive teaching

• Work with lecturers, libraries, and administration to support inclusivity

• Maintain confidential disability records and ensure compliance with the University’s standard operating procedures

Nurse Aide Patient Care

10/2024 - 12/2024

K JELLSSONS MATERNITY AND MEDICAL CENTRE , Harare

• Assist with bathing, dressing, and feeding patients

• Monitor and record vital signs (temperature, blood pressure, pulse)

• Help patients with mobility and toileting needs

• Provide comfort and emotional support to patients

Social Worker Case Management

02/2022 - 06/2022

MARONDERA CHILD CARE SOCIETY , Marondera

• Assessed the needs of over 100 vulnerable children and their families, ensuring tailored support and intervention strategies that improved overall family well-being by 30% within six months

• Developed and implemented comprehensive care plans, resulting in a 25% increase in successful interventions and enhanced child development outcomes

• Monitored child development and family progress regularly, achieving a 90% satisfaction rate among families served, which contributed to stronger community relationships

Social Worker Psycho-Social Support

06/2022 - 12/2022

IDA WOKWAKO OLD AGED HOME

• Provide emotional support and counselling to elderly residents

• Help residents cope with loneliness, grief, or adjustment to aging

• Facilitate group therapy or support groups

EDUCATION

Bachelor’s Degree in Social Work

02/2020 - 08/2024

Women’s University in Africa , Harare GPA: 2.1 Pass

Nurse Aide certification

07/2024 - 12/2024

SALT Training college , Harare GPA: Pass

Zimsec Advanced level certificate

02/2018 - 11/2019

St Mary Magdalene's High school , Nyanga GPA: 2 subject passes

HEXCO computer operations and packages certificate

09/2015 - 11/2015

St Mary Magdalene's High school , Nyanga GPA: Credit

Zimbabwe Ordinary level certificate

01/2014 - 11/2017

St Mary Magdalene's High school , Nyanga GPA: 9 subject passes

SKILLS

Technical Skills: Record Management, Documentation Management, Data Analysis

Soft Skills: Active Listening, Clear Speaking, Team Collaboration, Adaptability, Problem Solving

Tools: Case Management Software, Microsoft Office Suite, Google Workspace, Trello

Other: Welfare Coordination, Public Speaking, Conflict Resolution, Spanish (Fluent)