Terrell Poole

[email protected] • 8162779230 • Kansas City, MO 64130

PROFESSIONAL SUMMARY

Detail-oriented professional with proven organizational and data entry skills, experienced in using Epic billing systems and completing the UAP PCT program. Demonstrated ability to efficiently manage tasks in fast-paced environments, contributing to improved workflow and accuracy. Eager to leverage leadership potential and strong work ethic to drive team success while benefiting from competitive wages and comprehensive employee programs. Committed to continuous growth and excellence in operational roles within dynamic organizations.

WORK EXPERIENCE

Picker/Packer
08/2025 - 09/2025
PVH Corp. , McDonough, GA
• Efficiently picked and packed over 1,000 units weekly of premium retail clothing for Tommy Hilfiger and Calvin Klein, ensuring 99.8% accuracy in order fulfillment
• Streamlined packing processes by implementing standardized sorting techniques, reducing packing time by 15% and improving shipment turnaround
• Collaborated with warehouse team to maintain inventory accuracy and timely dispatch, contributing to a 10% reduction in shipping delays
• Operated warehouse management systems and barcode scanners to track orders, enhancing traceability and minimizing errors
PCT (Patient Care Technician)
06/2024 - 09/2025
University health Lakewood , Lees Summit, MO
• Led accurate collection and documentation of patient data including vital signs, intake/output, and calorie counts for an average of 25 patients per shift, enhancing care continuity and compliance with hospital policies
• Assisted patients with daily living activities such as bathing, grooming, and feeding, improving patient comfort and satisfaction scores by 10% over six months
• Coordinated timely collection and labeling of diagnostic specimens, reducing specimen processing errors by 15% through strict adherence to protocols
• Utilized electronic health record (EHR) systems to update patient information promptly, streamlining communication between care teams and improving data accuracy
Benefits Specialist
11/2023 - 06/2024
Children's Division State of Missouri , Kansas City, MO
• This was a pilot program to move childcare from snap benefits to its own Program to assist parents with childcare assistance based on income with the state regulations
Data Entry Clerk
06/2022 - 11/2023
GDH Contractors (IRS) , Kansas City, MO
• Inputting/updating data demographics and 1040 tax information for tax returns
Charge Entry Clerk
09/2016 - 05/2022
Envision Healthcare , Overland Park, KS
• Review and update medical records for anesthesia billing
• Verify insurance subscribers, start and stop time for procedure to billed correctly to anesthesiologist
• Obtain, prep, verify and distribute charges along with correspondences
Provider Management
08/2012 - 06/2016
GEHA , Lees Summit, MO
• Review and update medical records ; make changes according to claim for processing payments; contact providers for additional information, verifying insurance, obtain referrals and authorizations
Customer Service Representative
08/2008 - 08/2012
Apria Healthcare , Overland Park, KS
• Call center for durable medical equipment
• Inputting demographics and verifying insurance
• Corresponding with doctors for RX updates
• Verifying documents for payments of equipment following Medicare guidelines
Collections Specialist
07/2008 - 07/2012
Jackson County Courthouse , Kansas City, MO
• Provide customer service and assist tax payers with home and personal property taxes
• Assist with tax contracts for payment plans on residential /commerical properties to avoid sales of property
• Collected cash amounts for payments and down payments, filing documents and other general duties

EDUCATION

Patient Care Techinican (University Health PCT Nursing Program)
06/2025 - 07/2025
University Health , Kansas City, MO
Business Management (Associate's degree)
01/1992 - 05/1994
Monroe College , Bronx, NY
High school diploma
08/1984 - 06/1988
Wyandotte High School , Kansas City, KS

SKILLS

CERTIFICATIONS

UAP Patient Care Techinican Program
06/2024