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Efficiently processed new account documents in line with prescribed banking standards
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Facilitated authorization processes of C-KYC and Re-KYC for clients with deafness
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Reviewed and confirmed documentation of ongoing account holders
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Supervised team responsible for cheque book dispatch services
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Processed client authorizations with precision under RLO management duties
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Managed vault operations and authorized RLO
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Supervised authorization of Signature Cards
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Monitored timely completion of KYC documents within 7-day window
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Optimized resource deployment to maintain quality standards and achieve timely outcomes
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Drafted business contracts, secured signatures, processed paperwork
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Facilitated interdepartmental meetings improving overall collaboration
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Executed strategic plans to enhance resource utilization in administrative services
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Strengthened client relationships, increasing repeat business by 25%
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Cultivated relationships with key clients, leading to a 25% boost in repeat business
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Delivered presentations at conferences to establish company's leadership position
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Executed cost-saving strategies, achieving a 15% reduction in operational expenses within two years
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Facilitated seamless communication with vendors and business continuity partners for process-related resolutions
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Identified improvement opportunities during routine tasks
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Managed credit balance, conversion, and part-payment procedures effectively
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Collaborated with customers using email communication and reference numbers to track cases
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Led team operations by effectively handling high-level escalations
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Handled customer inquiries, answered questions, and resolved problems in a timely manner
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Printing of cheques