Adrian Gonzalez

[email protected] 623-206-9024 Tempe, AZ

PROFESSIONAL SUMMARY

A caring and friendly service professional who thrives on helping others and creating positive customer experiences. Takes pride in their work and consistently performs at a high level. Quick to learn new roles and responsibilities, and known for going above and beyond to support both customers and team goals.

WORK EXPERIENCE

Level 2 Spanish Marketing Associate
05/2023 - Present
Lincoln Heritage Life Insurance Company , Phoenix, AZ
Led resolution of complex policyholder and agent inquiries in the Spanish department, improving customer satisfaction scores by 12% through effective problem-solving and communication
Developed and maintained detailed Tableau workbooks and Microsoft Office reports to audit agent advances, increasing accuracy of payments by 15% and reducing errors in overwrite advances
Trained and mentored 5+ new peers on internal processes and Genesys Cloud platform usage, accelerating onboarding time by 20% and enhancing team productivity
Streamlined daily and weekly reporting workflows using Microsoft Excel and Tableau, cutting report preparation time by 25% and supporting timely advance payments
Pharmacy Lead (2nd Shift)
06/2022 - 05/2023
Freight Handlers Incorporated , Phoenix, AZ
Unload trailers delivering product to distribution warehouses and use powered industrial equipment such as electric pallet jacks, forklifts, dock stockers to remove product from trailers
Complete end of shift report which includes invoicing host company for all charges accrued, and communicating with managers the work that was completed and any issues that may have occurred
Pay attention to detail while sorting pallets, ensuring that quantities are correct, products go to the proper locations, and verify that product matches purchase order reports
Be resourceful and adapt quickly appropriately when unexpected circumstances occur, such as when crew members do not show up
Demonstrate accountability by showing up for shifts on time and completing work in a timely manner
Shift Leader
03/2013 - 08/2017
Wendy’s , Buckeye, AZ
Managed and led crew members to ensure great customer service and quality food
Ensured all health codes and cleanliness were upheld to the highest standard
Multi-tasked efficiently and effectively while handling cash, training team members, and taking customer orders
Created a friendly environment for the team to grow and excel in
Communicated professionally and empathetically with upset customers, and came up with resolutions that satisfied both the customer and the company

EDUCATION

Radio Production
05/2016 - 11/2016
School Name Here
08/2010 - 05/2014
Youngker High School

SKILLS

Similar Resumes

MUHAMMAD ASIF High School Teacher House #38 Cnanal Breez Ali Town Raiwind Road Lahore, Punjab, Pakistan ASHOK Yennam, Venkata Krishna Reddy Project Manager Aachen,DE JASMEET ARORA SEO Intern Noida ANYI LISETH HOYOS TAPIERO Bogotá D.C. · Colombia