AKARSHA KALANGOT BAIJU

[email protected] • 0434905051 • Armstrongcreek, Vic, Australia

PROFESSIONAL SUMMARY

Dynamic customer service professional with over years of comprehensive experience in fast-paced environments. Proven expertise in providing exceptional support, enhancing client satisfaction, and contributing to team success. Held roles with increasing responsibility, including customer service assistant and representative at leading establishments. Demonstrates strong communication skills and a commitment to resolving issues efficiently. Seeking to leverage this background in a customer service representative position to further elevate customer experiences.

WORK EXPERIENCE

Warehouse Team Member ( sortation, pick and pack)
10/2025 - Present
Cotton On , Avalon
• Delivered accurate and efficient order fulfilment by picking and packing items using RF scanners to meet daily Task. Improved order accuracy and dispatch speed by organizing orders, sorting products, and preparing package on time. Consistently supported warehouse flow and safety standards, contributing to a reduction in processing errors and faster results.
Career Break (Maternity Leave)
07/2023 - 10/2025
• Career break to focus on family responsibilities and child care before returning to work force.
Customer Service Assistant
12/2022 - 06/2023
Bubba Pizza
• Consistently received positive feedback from customers regarding service quality
• Improved order processing times through efficient workflow management
• Assisted in training new staff members to uphold service standards
Customer Service Representative
11/2021 - 03/2023
Coles Express , Geelong
• Enhanced customer satisfaction by effectively addressing concerns and inquiries
• Played a key role in maintaining a clean and organized store environment
• Achieved recognition for consistently meeting performance targets
Barista/All Rounder
02/2019 - 11/2021
Magic Hand Carwash , Newtown
• Recognized for exceptional beverage preparation and customer interaction
• Contributed to a team-oriented environment, enhancing overall service quality
• Assisted in managing inventory and supplies to ensure efficient operations
Team member (Customer service)
10/2018 - 08/2019
Nando's , Geelong
• Delivered outstanding customer service by addressing inquiries and resolving issues efficiently
• Collaborated with team members to streamline operations and enhance service quality
• Managed order processing and ensured accurate transactions to maintain satisfaction
• Assisted in training new staff on customer service protocols and best practices
• Monitored customer feedback and implemented improvements to enhance overall experience

EDUCATION

Master Of Architecture
07/2018 - 06/2021
Deakin University , Geelong

SKILLS

Technical Skills: Order Management, Picking, Packing, Sortation, Order Completion
Soft Skills: Customer Service, Communication, Issue Resolution, Team Collaboration, Attention to Detail