Akshata Shetty

[email protected] • 09594067949 • Mumbai, 400070
LinkedIn: linkedin.com/in/akshata-shetty-70071928a

PROFESSIONAL SUMMARY

Experienced mortgage underwriting professional in the UK with over 5 years of expertise in risk assessment, income analysis, and credit evaluation. Strong skill set in case ownership, regulatory compliance, and process improvement. Tech-savvy innovator passionate about leveraging emerging technologies to enhance efficiency and drive advancements in mortgage underwriting. Thrives in high-pressure environments and excels at contributing to process improvement initiatives.

WORK EXPERIENCE

Specialist, Customer Experience
12/2023 - Present
Blenheim Chalcot (Mumbai)
• Company Overview: Koodoo Mortgage Technology Platform
• Manage case ownership of mortgage applications from pre-offer to post-offer, ensuring smooth progression from submission to completion
• Liaise effectively with lenders and solicitors to facilitate seamless case progression
• Possess expertise in specialist mortgage lending criteria, customer service, and adapting to high-pressure environments while applying compliance knowledge through meticulous document verification
• Assist in training new joiners by providing guidance on case management processes
• Leverage Al tools (Chat GPT, Claude, etc.) to streamline document verification, optimize case management, and enhance customer interactions
• Receiving positive client feedback on Trustpilot
Senior Analyst, Mortgage Underwriter
06/2021 - 11/2023
Barclays (Pune) , Pune
• Maintained meticulous-attention to detail in Mortgage Underwriting
• Evaluated the strength of borrowers to determine risk and repayment capacity
• Also was part of pilot projects such as Senior Underwriter checks, Preemptive Checks etc and supported other department i.e. HSC when required
Senior Customer Executive, Mortgage Underwriter
06/2019 - 06/2021
Teleperformance (Mumbai) , Mumbai
• Analyze employment profile, credit strength, property characteristics, and all other information
• Negotiate loan terms (where applicable) in order to satisfy the interests of the broker and the client
• Managing and address queries raised by the clients
Finance Analyst
05/2018 - 05/2019
R. V Panamburkar & Associates (Mumbai) , Mumbai
• Reviewing applicant's details helping them in documentation applying loan
• Preparation of basic accounting entries such as sales vouchers, purchase vouchers, and cash vouchers
Customer Relationship Officer
12/2016 - 03/2018
Fullerton India Credit Company Limited (Mumbai) , Mumbai
• Handling Foreclosure request and trying to convince the customer through negotiation
• SRs raised for any complaints/ queries/ requests from the customer
• Still customer is not satisfied, pitching offers if available in his loan account
• Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed

EDUCATION

Banking & Finance
01/2015
SIES College Of Commerce, University Of Mumbai GPA: First Class
Bachelor of Commerce
01/2013
SIES College Of Arts, Science & Commerce, University Of Mumbai GPA: First Class
Higher Secondary Certificate
01/2010
SIWS, University Of Mumbai GPA: First Class
Secondary School Certificate
01/2008
Holly Cross High School, University Of Mumbai GPA: First Class

SKILLS

Technical Skills: Mortgage Lending Criteria, Document Verification, Risk Analysis
Soft Skills: Communication Skills, Cross-Functional Collaboration, Customer Service, Problem Solving
Tools: Customer Interaction Tools, CRM Software

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