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Led cross-functional requirement elicitation sessions across multiple projects, capturing detailed business and technical requirements that improved project delivery efficiency by 25%
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Developed and implemented data analytical reporting products that increased actionable insights for stakeholders, resulting in a 15% improvement in decision-making speed
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Spearheaded POS system enhancement projects, integrating modules for room service, dining, and inventory management, which boosted operational efficiency by 20% and enhanced customer satisfaction scores
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Collaborated with Agile development teams using Azure DevOps to manage product backlogs and facilitate sprint reviews, ensuring on-time delivery and alignment with business goals
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Conducted comprehensive gap analyses and process optimizations across retail and hospitality domains, identifying cost-saving opportunities that reduced operational expenses by 10%
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Designed and delivered targeted training programs for end-users, achieving a 95% adoption rate for new systems and tools
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Partnered with clients in hospitality and agriculture sectors to translate complex business needs into user stories, functional specifications, and wireframes, driving successful software implementations
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Acted as a liaison between technical teams and business stakeholders during rollout of predictive analytics models, contributing to a 20% increase in occupancy rates for a major resort chain