Amr Mohamed Sadeq

[email protected] • +201026098464 • cairo Egypt
LinkedIn: www.linkedin.com/in/amr-mohamed-22616126b

PROFESSIONAL SUMMARY

Dynamic Logistics Manager with over 10 years of proven expertise in freight forwarding, customs compliance, and warehouse management, driving supply chain efficiency and cost reduction. Adept at leveraging advanced logistics software and ERP systems to optimize distribution and inventory control, resulting in a 20% improvement in delivery performance and a 15% reduction in operational delays. Committed to enhancing logistics operations within retail and manufacturing sectors by implementing innovative strategies that streamline processes and boost customer satisfaction.

WORK EXPERIENCE

Logistics Coordinator
10/2024 - 06/2025
Specialist Logistics Freight Broker Co LLC , Dubai, AE
• Led logistics coordination for over 10 concurrent projects, optimizing transportation routes to reduce delivery times by 15% and cut costs by 12%
• Implemented a comprehensive tracking system that improved record accuracy of transportation activities, resulting in a 20% reduction in reporting errors
• Collaborated cross-functionally with internal departments to ensure 98% on-time delivery rate, enhancing overall customer satisfaction
• Streamlined vendor communication processes, accelerating issue resolution time by 25% and improving supply chain efficiency
Customer Service Representative
11/2022 - 10/2024
FedEx Express , October, Giza
• Led resolution of over 150 customer complaints monthly, achieving a 95% satisfaction rating and reducing escalation call volume by 20%
• Collaborated cross-functionally with logistics and billing departments to expedite issue resolution, improving average response time by 30%
• Recognized by directors and selected to handle high-priority escalation calls, demonstrating trusted problem-solving capabilities
• Developed personalized customer support strategies that increased repeat customer engagement by 15%, strengthening client relationships
Logistics Supervisor
11/2019 - 11/2022
Urgent Express , 6th Of October City, Giza
• Led a team of 15 warehouse and logistics staff, improving operational efficiency by 20% through optimized scheduling and task delegation
• Acted as Branch Manager for 3 months, overseeing full branch operations and driving a 15% increase in on-time shipments
• Implemented performance feedback systems that enhanced staff productivity and reduced errors by 10%
• Supervised warehouse logistics including loading, unloading, order picking, and packing, ensuring 99% accuracy in order fulfillment
Senior Logistics Specialist
10/2018 - 11/2019
Urgent Express , 6th Of October City, Giza
• Led the optimization of transportation routes, reducing transit times by 15% and cutting logistics costs by 10% annually
• Managed and coordinated over 1,000 shipments monthly, ensuring 99% on-time delivery and maintaining accurate records of costs, routes, and transit times
• Developed and strengthened partnerships with third-party vendors, carriers, and freight forwarders, resulting in improved service levels and negotiated cost savings of 8%
• Streamlined material handling processes by implementing a new sorting system, increasing operational efficiency by 20% and minimizing errors in shipment allocation
Warehouse Logistics Supervisor
06/2016 - 10/2018
Fast Courier Express , 6th Of October City, Giza
• Led daily warehouse logistics operations overseeing receipt, storage, shipping, and distribution of over 1,000 shipments weekly, ensuring 99.8% on-time delivery accuracy
• Implemented a streamlined documentation review process that reduced shipment errors by 25%, enhancing overall operational efficiency
• Managed and mentored a team of 15 staff members, resolving staffing shortages swiftly to maintain uninterrupted workflow
• Collaborated cross-functionally to address and rectify order discrepancies, achieving a 30% faster resolution time and improving customer satisfaction
Logistics Specialist
05/2014 - 06/2016
Fast Courier Express , 6th Of October City, Giza
• Streamlined inventory management by accurately maintaining records of damaged goods and backorders, reducing reporting errors by 15% and ensuring compliance with regulatory standards
• Coordinated the movement, sorting, and loading of supplies, achieving a 98% on-time delivery rate and minimizing shipment delays
• Proactively liaised with suppliers and customers to resolve shipping and receiving issues within 24 hours, enhancing customer satisfaction and reducing dispute resolution time by 20%

EDUCATION

High School Diploma
09/2009
Military School
Information Security Essentials
07/2023
Online Course
International Dangerous Goods Handling
07/2023
Online Course
Editing and Proofreading Business Documents
10/2023
Online Course
English Level Test with B2 Upper Intermediate Degree
The British Council

SKILLS

Technical Skills: Freight Forwarding, Customs Compliance, Warehouse Management, Distribution Management, Logistics Analysis, Documentation Management
Soft Skills: Overseeing Deliveries, Increasing Efficiency, Productivity Improvement, Customer Service, Communication, Problem Solving
Tools: Inventory Management Systems, Transportation Management Systems, Microsoft Office Suite, ERP Software
Other: Supply Chain Knowledge, Logistics Coordination, Regulatory Compliance, Time Management

CERTIFICATIONS

CEBZ Certificate (Customer Experience Bravo Zulu)
08/2023
FedEx
CEBZ Certificate (Customer Experience Bravo Zulu)
05/2024
FedEx

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