•
Proficient in MSSQL database administration, proficiently handling tasks such as updating, indexing, insertion, and selection operations to ensure optimal database performance and data integrity
•
Experienced in Linux system administration, adept at making configuration changes in text files using tools like VI to customize and optimize system settings for improved application performance and reliability
•
Skilled in PL/SQL development, proficiently creating triggers, views, and maintenance plans to enhance database functionality, optimize data retrieval, and streamline maintenance operations for efficient database management
•
Knowledgeable in Azure cloud platform, proficient in deploying applications and services using Azure DevOps pipelines, ensuring seamless deployment and integration with Azure services for scalable and reliable cloud-based solutions
•
Familiar with containerization technologies such as Kubernetes and Docker, adept at managing microservices architectures, analyzing logs, and efficiently starting/stopping services to maintain high availability and performance of distributed applications
•
Proficient in server monitoring, utilizing advanced tools and techniques to proactively identify and resolve issues, ensuring optimal performance and availability of critical applications and infrastructure
•
Experienced in utilizing ticketing tools such as Retail service desk (HPSM) to efficiently manage and prioritize incoming support requests, ensuring timely resolution and effective communication with stakeholders
•
Capable of collaborating with cross-functional teams to troubleshoot and resolve application issues, leveraging a diverse skill set spanning database administration, system administration, cloud deployment, and container orchestration for comprehensive application support
•
Skilled in handling change management processes, coordinating and implementing changes in accordance with established policies and procedures to minimize disruption and maintain stability of production environments
•
Adept at facilitating and participating in Change Advisory Board (CAB) meetings, providing valuable insights and recommendations to assess and approve proposed changes, ensuring alignment with business objectives and minimizing risks
•
Proficient in organizing and leading KPI meetings to track and analyze key performance indicators, facilitating data-driven discussions to identify areas for improvement and drive continuous service improvement initiatives
•
Capable of conducting daily huddles with support teams to review priorities, share updates, and coordinate actions, fostering collaboration and ensuring alignment on goals and objectives for the day ahead
•
Used JMeter for load testing and performance tuning of web applications