Anuja Sharma

[email protected] • 9044198406 • 1300, Sector 10A, Gurgaon, India

PROFESSIONAL SUMMARY

Dynamic Assistant Manager specializing in Network Operations and Infrastructure Projects, driving end-to-end project execution and process optimization to enhance service delivery and operational efficiency. Proven track record leading large-scale network optimization initiatives, improving SLA adherence by 20% and reducing incident resolution time by 30% through strategic automation and cross-functional collaboration. Adept at leveraging tools like JIRA and Netcool to streamline workflows and ensure seamless project delivery, committed to applying strong leadership and process improvement skills to accelerate business growth and operational excellence.

WORK EXPERIENCE

Assistant Manager – Network Operations & Infra Projects
08/2023 - Present
Bharti Airtel Ltd. , Gurgaon, India
• Managing both live network operations and infra project execution, ensuring service stability, timely delivery, and cross-team collaboration for one of India’s largest telecom networks
• Led PAN-India Infra Delivery Projects, managing vendor execution, risk tracking, documentation, and daily/weekly reviews, achieving 95% on-time milestone delivery
• Acted as Infra SPOC, ensuring seamless coordination between NOC, Engineering, Field Teams, and external vendors for service rollout and infra upgrades
• Performed deep-dive troubleshooting for high-severity network alarms using NIAM, Netcool, and Remedy, enabling faster service restoration
• Drove Process Digitization across the incident journey, shifting manual workflows to automated ticketing, dashboards, and intelligent alerting
Major Projects & Achievements
Bharti Airtel Ltd. , Gurgaon, India
• Infra Delivery Projects (PAN India) - Infra upgrades and service delivery initiatives across multiple zones. Managed vendor execution, risk tracking, daily reviews, and stakeholder communication. Achieved on-time delivery of 95% project milestones
• Niva Chatbot Implementation – Logic Designed and deployed an AI-powered internal chatbot that enabled real-time network diagnostics—without manual device login— Reduced NOC dependency by 98% and improved MTTR by 40–50% through automation
• Ageing Incident Monitoring Dashboards - Created real-time Excel/API dashboard for monitoring open network incidents. Improved MTTR tracking and SLA visibility 100%
• Fiber Health Validation After Restoration & TT Auto-Update Mechanism- Enabled auto-update on trouble tickets post fiber restoration by comparing real-time TX\RX power values, allowing classification of restoration quality (good/exact/bad) and implement dashboard to improve visibility into fiber cut recovery efficiency 100%
• Auto OBD Calling – PAN India - Rolled out automated outbound dialer system to update FE on ticket status. Reduced manual follow-ups by 95% and eliminated escalation delays 100% for FTTH & Tx
• Automated CRQ Management & Workflow Optimization- Automated CRQ management for planned outages with auto-suppression, POP-up alerts, and auto-creation for fiber rehab, eliminating manual NOC dependency and improving workflow efficiency 100%
• CI attachment On the PON port Down TTs- Implemented child incident linking on trouble tickets to reduce ticket count by associating related incidents under a parent TT with downtime/uptime tracking, enabling faster root cause resolution and preventing TT inflation BY 40%
• Photonic Link in RoF Systems using DPMZM Modulators (Jan 2023 – May 2023)- Academic research project on high-speed optical systems for RF-over-Fiber
• Enabled 99% auto-ticketing in HOMES with POA implementation, covering both HOMES and Transport processes, significantly improving incident tracking, resolution efficiency, and reducing manual effort
• Received Airtel certification for special contributions in operations and digitization initiatives, recognizing efforts in process automation and efficiency improvements
Projects (Academic & Competitions)
• Matrix Calculator using C Programming – Developed menu-driven matrix operations program; Winner – Mathematics Project Competition. (Dec 2019)
• NOC-A-THON (Airtel NOC/Idea Project) – Conceptualized network optimization solution; Selected & Certified. (Jan 2025- Feb 2025)
• Hosted Higher Education Event (USA) – Successfully conducted event; awarded certificate for coordination and execution excellence. (Dec 2022)
• Singing Competition Award – Institutional recognition for extracurricular achievement. (Jun 2023)
• Received Airtel certification for special contributions in operations and digitization initiatives, recognizing efforts in process automation and efficiency improvements. (July 2025)

EDUCATION

Bachelor of Technology (Electronics and Communications)
08/2019 - 05/2023
KIET Group of Institutions GPA: 84.6%
Intermediate
01/2017 - 01/2018
C B A B Inter College (UP Board) GPA: 74.3%
High School
01/2015 - 01/2016
C B A B Inter College (UP Board) GPA: 88.8%

SKILLS

PROJECTS

Matrix Calculator using C Programming
Technologies: C Programming
• Developed menu-driven matrix operations program; Winner – Mathematics Project Competition.
NOC-A-THON (Airtel NOC/Idea Project)
• Conceptualized network optimization solution; Selected & Certified.
Hosted Higher Education Event (USA)
• Successfully conducted event; awarded certificate for coordination and execution excellence.

CERTIFICATIONS

Airtel certification for special contributions in operations and digitization initiatives
07/2025
Bharti Airtel Ltd.

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