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Handled customer service, pricing, and export operations.
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Acquired practical knowledge and work experience in ocean freight, communication & negotiation & warehouse operation. Able to work in computerized environment and working experience in application suites such as Microsoft Office. Possess Leadership & Managerial skills to work in an office environment.
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Managed online bookings with top shipping lines including Maersk, MSC, CMA CGM, Hapag-Lloyd, etc.
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Trained new employees on export documentation and system processes.
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Coordinated with freight forwarders and carriers to optimize cost and delivery timelines.
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Developed strong professional relationships with WCA, IAM, XLP, IATA, and All World Shipping partners.
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Exceeded customer satisfaction by finding creative solutions to problems.
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Collaborated with shipping carriers and freight forwarders to optimize transportation routes and reduce shipping costs.
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Finding out the most convenient and cost-effective method to move the goods from one country to other country
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Dealing with All operation aspects of Exporting Via SEA, AIR, AND LAND.
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Managed communication with overseas clients, providing updates on shipment status, resolving issues, and ensuring customer satisfaction.
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Follow Up with the carriers, forwarding agent and airline for the status of shipment arrival, to ensure the shipment is cleared and delivered to customer on time.
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Training of New Employees.