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Led end-to-end Knowledge Transfer (KT) planning and execution by collaborating with the Mobilization Team to finalize the Statement of Work (SOW) and define KT scope, timelines, and deliverables
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Coordinated extensively with cross-functional stakeholders and Tower Leads to identify KT topics and develop a comprehensive Training & Transition Plan
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Managed a team of 60 members across RTR, PTP, and OTC towers, ensuring alignment, timely completion of KT activities, and strong performance throughout the transition period
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Monitored and managed an 8-month KT program, tracked progress, resolved risks/issues, and delivered periodic status reports to internal leadership and the client
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Drove the migration of ~3,000 Desktop Procedures (DTPs) to the Advanced Knowledge Management System (AKMS), taking ownership of planning, stakeholder alignment, and execution
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Partnered with GenAI and AKMS teams to build a structured DTP rationalization and migration roadmap, including scope finalization, tool setup, solution tuning, and scaled delivery
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Led DTP rationalization activities:
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Finalized scope and secured client sign-off
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Coordinated tool setup and configuration with technical teams
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Facilitated generation of first-draft DTPs using GenAI KM Assist and led review cycles for accuracy, completeness, and compliance
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Obtained final approvals for each DTP prior to migration
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Managed AKMS implementation by guiding site creation, mapping user roles, and driving training sessions for client teams and internal users
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Oversaw end-to-end DTP migration and ingestion into the AI-driven Knowledge Management search tool, ensuring seamless accessibility and improved knowledge retrieval