Atul Dhende

[email protected] • +91 8793331050 • Sus, Pune, India
LinkedIn: www.linkedin.com/in/atul-dhende-b7b511157

PROFESSIONAL SUMMARY

Results-driven professional with over 7 years of experience in e-commerce operations, software project coordination, exports management, and customer relationship handling. Demonstrated success in leading cross-functional teams, managing order processing, and coordinating with international clients and logistics partners to ensure 100% on-time export deliveries. Skilled in software development lifecycle management, vendor coordination, and platform optimization across Magento, WordPress, and Amazon Vendor Central. Adept at leveraging technology and process improvements to enhance operational efficiency, boost customer satisfaction, and drive business growth.

WORK EXPERIENCE

CUSTOMER RELATIONSHIP MANAGER
01/2023 - Present
MKP MOBILITY LIMITED , KOREGAON PARK, PUNE
• Led and optimized the order processing team, achieving improvement in accuracy and reducing turnaround time, resulting in a 30% increase in customer satisfaction scores
• Drove e-commerce growth initiatives that boosted online sales revenue by over 50% + annually through strategic platform enhancements and targeted user experience improvements
• Managed export inquiries and air shipments with 100% on-time delivery and full compliance with international regulations, reducing shipment errors by 20%
• Directed technical support and development of e-commerce and WordPress sites, increasing site performance by 40% and enhancing customer engagement metrics by 35%
• Oversaw Amazon Vendor Central operations, aligning procurement with demand forecasts to reduce inventory holding costs by 18% while maintaining stock availability
• Coordinated software development projects by managing requirements and vendor communications, ensuring 100% on-time delivery of solutions that improved operational efficiency by 22%
• Executed country-wise marketing campaigns using calls, messages, and social media, generating export leads and expanding international sales channels
Senior Executive Tech Support
05/2019 - Present
Parts City PVT LTD
• Led the end-to-end management and optimization of the e-commerce portal, ensuring 99.9% uptime and seamless user experience for over 1,000 active sellers and buyers
• Streamlined registration and data management processes, uploading and updating product lists, price catalogs, and promotional materials, resulting in a 20% increase in product visibility and sales
• Developed and executed targeted digital marketing campaigns via WhatsApp, Facebook, SMS, and web notifications, boosting customer engagement by 35% and driving a 15% increase in monthly orders
• Trained and mentored a team of 10 remote sales executives, implementing tracking systems using Fieldsence and Unolo, which improved sales reporting accuracy by 40% and enhanced team productivity
• Managed Magento 2 admin panel and Amazon Vendor Central operations, independently handling product uploads, image updates, and order fulfillment, contributing to a 25% growth in Amazon sales
• Utilized Jira for efficient task management and cross-functional collaboration, reducing issue resolution time by 30%
Executive Product Development
03/2018 - 05/2019
Parts Village LLP
• Led data entry and management of over 5,000 product listings on the NopCommerce platform, improving catalog accuracy by 15% and streamlining admin panel workflows
• Executed targeted Facebook digital marketing campaigns that increased page engagement by 25% and contributed to a 10% boost in online sales within six months
• Conceptualized and designed over 20 high-impact presentations (PPTs) for internal and client meetings, enhancing communication effectiveness and stakeholder buy-in

EDUCATION

Bachelors of Computer Application
12/2020
University of Pune GPA: 64.95%

SKILLS

CERTIFICATIONS

Computer Operator and Graphic Designing
03/2018
Unique Skill Development Centre, Pune
The Complete Magento 2
05/2022
Udemy
Magento 2 Module Development
05/2022
Udemy

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