AYA KAMAL

[email protected] +201203567771 Alexandria, Egypt

PROFESSIONAL SUMMARY

Results-driven B2C Sales Representative with proven expertise in leveraging Salesforce CRM and data confidentiality to enhance customer experience and drive revenue growth. Successfully increased sales conversions by 25% within one year through strategic relationship-building and targeted sales initiatives. Adept at managing client portfolios and delivering tailored solutions that boost customer retention and satisfaction. Committed to applying strong management skills and sales creation techniques to exceed targets and contribute to organizational success.

WORK EXPERIENCE

B2C Sales Representative
12/2023 - 02/2025
Sutherland Global (AT&T Sales Department)
Leveraged strong communication and sales skills to engage customers, address inquiries, and turn service interactions into opportunities
Proactively identified customer needs and provided tailored solutions
Upsold relevant services and ensured a seamless customer experience
Built rapport and confidently navigated objections, contributing to increased customer satisfaction and retention
Customer Care Representative
07/2021 - 12/2023
Octopus Outsourcing
Provided exceptional support by actively listening to customer concerns, addressing inquiries, and resolving issues efficiently
Built trust and delivered personalized assistance tailored to each customer's needs
Managed multiple tasks in a fast-paced environment while maintaining a customer-first approach to drive satisfaction and retention

EDUCATION

Bachelor’s of Law (GPA 3.0)
01/2019 - 01/2023
Alexandria University GPA: 3.0
High School Diploma
01/2019
Modern Manar Language School

SKILLS

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