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Performed troubleshooting for Cisco, Mikrotik, Avaya, and packet analysis
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Provided network support services for devices such as hubs, bridges, routers, and other hardware
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Maintained networks by performing file addition, deletion, or backup
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Created and advertised several VLANs on the network
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Monitored network of over 1000+ end users and load balancing network using Static Routing, EIGRP, and OSPF where necessary
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Provided complete end-to-end engineering and installation of route-based IP network solutions
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Troubleshoot complex multi-vendor network service provider issues
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Provided detailed network diagrams and procedural guidelines
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Collaborated with vendors to identify the best options for optimizing network performance
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Escalated emergency technical issues beyond knowledge to maintain optimum up-time
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Organized frameworks to transfer secure data from internal to external and public networks
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Assisted with the implementation and support of network monitoring tools
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Created VPN infrastructure and allowed for secure remote connections
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Monitored network capacity and performance to diagnose and resolve complex network problems
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Integrated fixed wireless connectivity into facilities requiring high-speed networks
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Managed, tracked, and coordinated problem resolution and escalation processes