Benjamin Promitzer

[email protected] • +44 (0) 7590 076265 • Flat 6 Stretton Court, Poole, BH14 0EX

PROFESSIONAL SUMMARY

Dynamic Agile Project Manager with over 8 years of leadership experience driving transformational change in the software development and fintech sectors. Proven track record of boosting delivery efficiency by 30% through implementing Scrum methodologies and fostering high-performing teams. Adept at coaching cross-functional teams and aligning stakeholder objectives to accelerate project timelines and enhance product quality. Committed to leveraging servant leadership and strategic vision to deliver measurable business value and sustainable growth.

WORK EXPERIENCE

Agile Project Manager
05/2019 - 05/2025
MEH Construction Mgmt. Ltd
• Used Agile techniques for project planning on a per job basis to acquire competitive prices on required materials
• Managed team to produce competitive subcontractor quotes prior to tender contract execution
• Acted as PO, site manager, and customer liaison on high-level private contracts
• Introduced and implemented Scrum framework and Agile methodologies including stand-ups and retrospectives
• Utilized Agile techniques with Kanban (Trello) and Monday.com to produce over 100 project quotes resulting in 400k worth of business in the first year
Product Owner (PO)
12/2022 - 11/2022
NFT Project - Solana Blockchain Private Venture
• Acted as PO for creating a new NFT on the Solana blockchain
• Responsible for product vision, user story creation, work estimation, backlog management, product roadmap, and Tokenomics
• Collaborated with Dev team to prioritize staking, game theory functionality, marketing, technical debt, and automated pipeline deployments
• Successfully took NFT from idea to launch and managed user accounts of 4000+ customers
• Currently migrating from Solana to Polygon (Matic) for further opportunities
Protective Coatings Consultant
12/2018 - 04/2019
Self Employed
• Specialised in Polyurea, Polyaspartic, Polyurethane Protective Coating Systems within construction, industrial, and commercial sectors
• Used Agile Project management tools including daily stand-ups to manage risk through better planning, implementation, and progress monitoring
• Built stakeholder relationships between customers and third-party contractors
• Utilised Agile methodologies to drive a 10k per month sales pipeline
Managing Director
06/2015 - 11/2018
REKU Coatings Ltd
• Founded a start-up company specialising in Polyurea Coating Systems
• Combined role of PO and Scrum Master using Agile tools and techniques to manage all business operations including raising capital investment, generating sales, marketing, and project delivery on budget and on time
• Employed five members of staff
• Used Agile techniques like Kanban (Trello) to prioritise work flow and respond to high-value projects
• Focused on highest value work to secure an additional 30k profits per year
Scrum Master / Agile Coach
12/2014 - 05/2015
Amica Technology
• Implemented Scrum methodologies and values within SAAS and web application development strategies
• Designed and implemented sales and marketing strategies winning significant new business
• Project managed ITIL service support and delivery including SLA definition
• Removed team blockers and improved team throughput by over 200 appointments per year
Service Desk Manager
09/2010 - 12/2014
TMB Systems
• Managed performance of services to over 100 customers with 24/7, 365 days per year support
• Central ownership of incidents and service requests
• Customer incident and escalation management in accordance with SLA’s and OLA’s
• Customer relationship management and service reviews including service level reviews and setting SLO’s
• Managed third-party suppliers, processes, and working practices
• Used Kanban to prioritise team workload
Agile Project Manager
06/2010 - 09/2010
Gulf Financial Conferences Ltd
• Project managed network upgrade for medium-sized corporate office
• Designed and specified required hardware and software including procurement, licensing, security, and disaster recovery
• Installed and configured systems according to plan
• Provided ongoing background support and consultation
• Used user stories organised into a prioritised backlog to manage scope of work
Global Services Engineer
11/2009 - 05/2010
Getronics (Barclays Account)
• Supported emerging markets on a 12-hour shift pattern as part of a 24/7 ITIL support team
• Provided bespoke bank application support and desktop support
• Conducted out-of-hours project work, MOM alert investigations, patching, and server support
• Trained global support staff
• Implemented Kanban methodology, increasing support call closures by up to 15%
Junior Agile Project Manager
05/2007 - 11/2009
Fitness First Group IT
• Designed and implemented Group IT Network supporting up to 50 local and remote users on time and within budget
• Managed hardware refresh rollout for deployment of Members First software across 175 UK clubs
• Served as point of contact for hardware and Gantner issues across all countries
• Replicated POS environments and documented hardware specifications
• Prepared and implemented Members First 2 and Sales First training environments
• Supported Scrum team with Agile methodologies including stand-ups, retrospectives, refinement sessions, estimation, and liaising with remote POs
Agile Support Analyst
11/2006 - 05/2007
Fitness First Group IT
• Collaborated with Group IT Director and Project Director on new membership management application, Members First 2
• Introduced Change Management process to Group IT
• Participated in business analysis workshops in Germany, translating and capturing best practices despite language barriers
• Assisted with design and deployment of Group IT network with third-party Blue-chip
• Achieved cost savings by addressing old hardware and bottlenecks
• Assisted with design, procurement, and implementation of new data centre including Domain, Server, SAN, and backup for global Active Directory Network
Agile Change Management Analyst
05/2006 - 11/2006
Fitness First UK
• Created and managed change process at head office support centre
• Introduced combined Agile and ITIL process
• Wrote user stories to identify change requirements and facilitated estimation sessions with development teams
• Liaised with senior management to schedule change work
• Successfully managed over 250 changes
• Trained assistant Change Analyst and handed over role upon promotion
IT Helpdesk Technician
04/2005 - 04/2006
Fitness First UK
• Delivered 1st and 2nd line IT support to over 175 remote Fitness First UK sites, managing an average of 150+ support tickets monthly with a 92% first-contact resolution rate
• Diagnosed and resolved diverse technical issues including network connectivity, hardware failures, and software troubleshooting, reducing average ticket resolution time by 20%
• Implemented a streamlined ticket prioritization system that improved response times and enhanced customer satisfaction scores by 15%
• Collaborated with cross-functional teams to deploy remote support tools, increasing support efficiency and minimizing downtime across all locations

EDUCATION

Int HND (Diploma) Hotel & Tourism Mgmt.
ITM Austria
A level – Business Economics & English

SKILLS

CERTIFICATIONS

Certified Scrum Master (PSM I)
01/2023
Scrum Alliance

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