PROFESSIONAL SUMMARY
Dynamic Customer Service Manager with extensive experience at Hannaford, excelling in complaint resolution and team leadership. Proven track record in training and mentoring staff, enhancing service quality, and implementing effective workflow management strategies. Committed to driving customer satisfaction and operational excellence through innovative solutions and positive feedback.
WORK EXPERIENCE
Inventory manager
- Present
Veterans Holdings
, Gloversville
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Manage a diverse inventory team in a cannabis proc swing facility. Trained in 3rd party inventory systems and as well as METRC NY inventory systems
Fork lift operator
04/2025 - 11/2025
Dollar General Distribution
, Amsterdam NY
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Forklift operator (stand on), pick pallets out of rack move to new location to be picked by other departments to send out to stores
Customer Service Manager
06/2024 - 03/2025
Hannaford
, West Sand Lake, NY
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Trained employees by providing performance feedback and coaching in service techniques.
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Managed team's work schedules to complete customer coverage.
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Directed team of customer service professionals, monitored work quality, and motivated performance to meet strict targets.
Evening Manager
05/2022 - 06/2024
Hannaford
, Glenville, New York
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Fielded guest complaints, developed successful solutions and negotiated results for complete satisfaction.
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Conducted daily inventory checks to maintain appropriate stock levels.
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Collaborated with other managers to develop strategies for improving overall business performance.
Online Shopping Supervisor
05/2017 - 05/2022
Hannaford
, Rotterdam, NY
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Evaluated staff performance, communicating feedback, and setting personal goals.
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Executed daily opening and closing procedures to company standard.
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Monitored numerous employee activities and assigned tasks to cover demand.
Assistant Grocery Manager
05/2015 - 05/2017
Hannaford
, Gloversville, New York
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Kept costs under control with skilled management of inventory levels and stock rotation procedures.
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Managed daily operations of grocery store, ensuring efficient workflow and customer satisfaction.
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Addressed customer complaints and concerns promptly, working toward satisfactory resolutions.
Assistant Produce Manager
05/2013 - 05/2015
Hannaford
, Gloversville, NY
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Promoted sales using diverse promotional strategies, including attractive displays and special discounts.
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Enhanced produce appearance and shelf life with proper trimming, rotation and crisping methods.
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Drove sales through effective merchandising of fruits and vegetables.