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Led comprehensive audits and inventories of over 1,000 IT and electronic devices monthly, achieving 99.8% accuracy in inbound load processing and reducing discrepancies by 25%
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Executed secure hard-drive removal and serial number capture for data-bearing devices, eliminating data breach risks and ensuring 100% compliance with data security protocols
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Inspected and categorized equipment for resale or recycling, driving a 15% increase in asset recovery revenue through improved decision-making processes
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Streamlined workflow logging and documentation using Razor ERP system, enhancing data entry efficiency by 20% and reducing processing time by 30%
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Collaborated cross-functionally with managers, clients, vendors, and internal teams to resolve inventory challenges, improving customer satisfaction scores by 10%
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Mentored junior technicians on audit procedures and ERP system usage, fostering a culture of accuracy and continuous improvement
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Proactively researched and integrated emerging IT equipment trends, leading to process enhancements that ensured ongoing compliance with industry standards