Dipesh Kashiram Sakpal

[email protected] • 8530712184 • Virar East Mumbai 401305

PROFESSIONAL SUMMARY

To leverage my expertise in information technology to develop, implement, and maintain innovative solutions that enhance organizational efficiency and security. Seeking to contribute my skills in system administration, network management, cybersecurity, and IT strategy to drive technological advancements and support business growth.

WORK EXPERIENCE

04/2021 - Present
SMART DOCUMETS SOLUTION PVT LTD , Malad West
• Lead the Desktop service desk team check the IT support ckets and SLA status
• Quick response to escalation email and coordination with other departments to resolve the issue within the SLA
03/2020 - 03/2021
SIYA ENTERPRISES
• Implement maintain the organiza on's IT infrastructure, networks telecommunications infra
• Lead the IT infrastructure team and provide technical mentorship and guidance
• Respond to infrastructure-related incidents and resolve the issue with SLA
• Develop and implement IT infrastructure policies, procedures, and standards for daily work.
• Manage the IT infrastructure budget and allocate resources as necessary
• Regular reports on the performance status of the infrastructure to senior management & stakeholders.
06/2019 - 06/2020
TALANT PRO PVT LTD
• Procurement of hardware and so ware
• Monitor and Maintenance of network and network devices and PRI.
• Managing Email Services crea ng email IDs and maintaining email backups
• Performing Backup Opera ons.
• Maintain Hardware up to date.
• Installa on of windows and applica ons for users.
03/2009 - 05/2019
BEST IT WORLD INDIA PVT LTD
• Monitor the Servers network and PRI
• Managing AD User Creation
• Performing Backup Opera ons using Symantec
• Maintain Hardware up to date.

EDUCATION

HSC
01/2008
Maharashtra Board GPA: 1st division
SSC
01/2006
Maharashtra Board GPA: 59%
CCNA Diploma in Computer Hardware & Networking
NIIT
Microsoft Certified Professional
01/2020
Fortinet Certification
NES1, NSE2, NSE3
Online
java Programing
Great learning app online
Office 365 Certification
Microsoft portal online

SKILLS

CERTIFICATIONS

CCNA Diploma in Computer Hardware & Networking
NIIT
Microsoft Certified Professional
01/2020
Fortinet Certification
NES1, NSE2, NSE3
Online
java Programing
Great learning app online
Office 365 Certification
Microsoft portal online