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Coordinate, optimize, and supervise all daily office functions and logistical workflows, ensuring 24/7 operational readiness for our multi-client shuttle service (including Teleperformance, First Source, Call Force, and Tech Mahindra)
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Implemented structured tracking systems to monitor hourly driver trips, fuel consumption, and vehicle usage, improving efficiency and reducing downtime by over 40%
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Maintain full compliance of fleet operations by updating and auditing licenses, road carrier permits, insurance, roadworthy certificates, and traffic fines across 22 drivers
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Serve as the key liaison between directors, site managers, drivers, and clients — managing urgent communications, last-minute route changes, and high-pressure problem-solving with diplomacy and speed
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Introduced Cartrack telematics systems to monitor driver behavior (harsh braking, acceleration, fuel waste), improving accountability and reducing negligence
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Designed and rolled out a WhatsApp-based reporting system for drivers (since they do not use laptops), including daily checklists, vehicle health cards, and inspection reports, ensuring seamless reporting from ground staff to management
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Support directors with financial administration, including trust accounts, tax filings, expense tracking, and preparing reports for audits
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Created company-wide filing, scheduling, and reporting frameworks to eliminate inefficiencies and enhance productivity across logistics and finance departments
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Mentor and support drivers through training, onboarding, and compliance checks, ensuring professional appearance, etiquette, and client-facing readiness
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Collaborate closely with HR and site managers to monitor staff performance, implement disciplinary measures when needed, and ensure consistent service standards
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Strengthen client relationships by building trust, managing expectations, and proactively resolving transport challenges, resulting in repeat business and long-term partnerships
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Support directors in strategic decision-making by preparing operational summaries, analyzing transport data and recommending cost-saving measures