Edward Hartogh

[email protected] • 06 11744173 • Netherlands

PROFESSIONAL SUMMARY

Dedicated Education Professional with 7+ years of experience specialized in bridging the gap between complex digital systems and student success. Driven by a deep personal commitment to neurodiversity and inclusive education, I focus on removing technical and administrative barriers so that educators can focus on teaching. Proven track record in LMS management, student advocacy, and process optimization. I am a resilient, solutions-oriented professional eager to provide high-level support that empowers students with learning differences to thrive in international environments.

WORK EXPERIENCE

Enrollment Specialist

01/2024 - Present

2U Online Education , Remote

• Led the enrollment process for prospective students by leveraging Salesforce CRM and Google Docs, significantly improving application completion through targeted follow-ups and strategic data analysis

• Initiated and facilitated weekly video meetings with rotating team leadership, integrating interactive games and quizzes that enhanced remote team cohesion and boosted overall morale

• Collaborated across multiple communication platforms to engage a high volume of prospective students monthly, driving improved conversion rates through personalized and responsive interactions

• Streamlined communication workflows as a core team member, accelerating response times and ensuring consistent, professional brand messaging with university partners

Property Manager

01/2023 - Present

Self-Employed , Netherlands

• Led comprehensive management of Airbnb and Booking.com listings for multiple properties, driving consistent high occupancy through strategic marketing and dynamic pricing

• Implemented advanced pricing optimization techniques using industry-standard tools to maximize revenue potential and adapt to market trends

• Coordinated seamless guest communication and maintenance operations, proactively resolving issues to enhance guest experience and maintain property standards

• Developed and executed an innovative multi-channel student engagement strategy, including campus-wide assessment policy posters, weekly class presentations, and personalized phone outreach, increasing student awareness by 30% and reducing policy-related inquiries by 25%

• Optimized Freshdesk ticketing workflows by introducing automation and prioritization rules, reducing average response time by 20% and achieving the department’s lowest ticket reopen rate

• Delivered exceptional guest satisfaction by fostering strong relationships and applying efficient problem-solving strategies, resulting in positive reviews and repeat bookings

Results Administrator

01/2020 - Present

IIE’s Varsity College , South Africa

• Led the management of assessment schedules and result releases for over 5,000 students, achieving 100% accuracy and on-time delivery by implementing rigorous coordination and quality control processes aligned with institutional accreditation standards

• Optimized Freshdesk ticketing workflows by introducing automation and prioritization rules, reducing average response time by 20% and achieving the department’s lowest ticket reopen rate

• Trained and mentored 5+ new staff members on assessment procedures and Freshdesk system usage, boosting team productivity and accelerating response times by 20%

• Collaborated closely with independent contractors to enforce strict quality standards and compliance during exam periods, resulting in zero operational disruptions and maintaining full institutional accreditation

Results Administrator

01/2020 - Present

IIE’s Varsity College , South Africa

• Trained and mentored 5+ new staff members on assessment procedures and Freshdesk system usage, boosting team productivity and accelerating response times by 20%

Assessment Officer

01/2018 - 01/2020

IIE’s Varsity College

• Handled exam logistics, LMS setup, and venue coordination for over 100 exams per semester.

• Trained 20+ invigilators on exam protocols and procedures, ensuring exam integrity.

• Provided IT troubleshooting support to students and staff during exams, minimizing disruptions.

Academic Operations Administrator

01/2016 - 01/2018

IIE’s Varsity College

• Supported LMS training for staff and student assistance, improving user proficiency and engagement.

• Oversaw academic material distribution and complaint resolution, ensuring timely and effective responses.

• Streamlined academic operations, resulting in a 10% reduction in administrative overhead.

Office Administrator

01/2013 - 01/2016

Private Client Financial Services

• Managed administration systems and led paperless cloud system rollout, improving data security and accessibility.

• Trained team on digital platforms, enhancing their digital literacy and productivity.

• Liaised with IT to resolve technical issues and ensure smooth system operations.

EDUCATION

BCOM

SKILLS

CERTIFICATIONS

TEFL 150-Hour Certificate

01/2024

TEFL Universal

ATS-Optimized

Creative & Modern

Minimalist & Clean

Microsoft Word Ready

Executive & Corporate

Cloud-Based Editing

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