ERIS EKMEKCIU

[email protected] 068 662 2262 Elbasan, 3001 AL

PROFESSIONAL SUMMARY

Dynamic and results-driven professional with hands-on experience at E-Tech Shpk and One Albania. Proven ability to enhance processes and boost customer engagement through effective problem-solving and teamwork. Skilled in data management and proficient in various software, contributing to streamlined operations and increased client retention.

WORK EXPERIENCE

Intern
11/2025 - Present
E-Tech Shpk , Elbasan
Sorted and organized files, spreadsheets, and reports
Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set
Participated in workshops and presentations related to projects to gain knowledge
Prepared project presentations and reports to assist senior staff
Explored new technologies and approaches to streamline processes
Streamlined data entry processes, significantly reducing manual errors
Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments
Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations
Intern
06/2025 - 08/2025
Elite Academy , Elbasan, Albania
Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments
Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations
Analyzed problems and worked with teams to develop solutions
Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations
Enhanced user experience by developing responsive website layouts and implementing cross-browser compatibility
Conducted thorough testing on various devices and browsers, guaranteeing optimal performance across platforms
Customer Service
06/2025 - 08/2025
One Albania , Elbasan
Worked to build relationships with customers and built potential for additional sales
Boosted sales by consistently engaging with customers and addressing their needs effectively
Developed relationships with clients for increased loyalty and repeat business
Collaborated with team members to reach collective sales goals, fostering a supportive work environment
Provided exceptional customer service, addressing inquiries from visitors professionally and promptly
Provided exceptional customer service, leading to increased client retention rates

EDUCATION

High School Diploma
06/2027
Shkolla "Hermann Gmeiner" , Tirana, Albania

SKILLS

Technical Skills: Web Development, Mobile Development, Web Application Development
Soft Skills: Teamwork, Collaboration, Fast Learning, Problem Solving
Tools: Computer Skills
Other: English (Full Professional), German (Professional Working), Albanian (Native), Italian (Elementary), Game Development Training

CERTIFICATIONS

Artificial Intelligence Training
07/2025
Game Development Training
10/2025
Financial Education Training
10/2024
Artificial Intelligence Training 2023-2024 academic year
06/2024

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