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Led the design and deployment of scalable cloud infrastructure using Terraform and Puppet, enhancing Splunk setup efficiency by 40%
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Maintained and optimized customer infrastructure achieving 99.9% uptime and robust fault tolerance, directly improving client satisfaction scores by 15%
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Streamlined end-of-quarter operations by developing a prioritization system that reduced client response times by 20%, accelerating service delivery
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Directed AWS server management and automated CI/CD pipelines with Jenkins, Ansible, Puppet, Terraform, and Docker, reducing deployment times by 35%
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Executed comprehensive root cause analyses to resolve system and client issues, cutting downtime by 30% and minimizing revenue loss
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Collaborated with cross-functional teams to implement incident management improvements, decreasing resolution times by 25% and boosting operational resilience