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Delivered Level 1 network support to over 200 non-technical users, reducing average resolution time through effective desk-side assistance
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Troubleshot and resolved LAN issues involving routers, servers, switches, and other network devices, improving network uptime.
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Coordinated with network service providers (Globe Telecom, PLDT Inc., Skycable) and vendors to ensure SLA compliance, resulting reduction in service disruptions
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Configured and utilized SolarWinds monitoring tool to create network topology maps and extract detailed reports, enhancing network usage visibility and performance analysis
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Managed LAN and WAN performance data via SolarWinds, diagnosing and resolving complex network problems that improved overall network reliability.
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Remotely accessed routers using PUTTY to perform timely maintenance and troubleshooting, minimizing on-site interventions
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Prepared technical reports with evaluations and recommendations for network device repairs, upgrades, or replacements.
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Monitored Enterprise and SMC HOC Digital Signage Systems and critical servers (Active Directory, Lotus Notes, SAP, Firewall) daily, ensuring 99.9% system availability
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Maintained detailed logs of network and server downtime using Microsoft Excel and ServiceNow Ticketing System, facilitating trend analysis and proactive issue resolution
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Supported additional IT operational functions, enhancing overall team efficiency and service delivery