Goodman Madela

[email protected] +27 60 563 0876 8727 Mosu Street, Diepkloof, Johannesburg, 1862

PROFESSIONAL SUMMARY

Motivated and results‑driven Sales and Financial Services Professional with experience in client portfolio growth, customer service excellence, and needs-based financial guidance. Skilled in communication, problem‑solving, and maintaining high accuracy within regulated environments. Seeking to transition into the banking sector to contribute strong client engagement, administrative discipline, and service delivery skills.

WORK EXPERIENCE

Executive Sales Representative
10/2023 - Present
Oneplan Underwriting Managers , Sandton
Acquire new clients through prospecting and needs‑based consultations
Maintain documentation accuracy in line with organisational and compliance standards
Strengthen customer satisfaction by providing clear and timely support
Sales Representative
10/2020 - 02/2023
Blue Mercury Financial Services , Sandton
Expanded client base through cold calling and relationship building
Addressed customer concerns promptly, improving retention and satisfaction
Applied customer insights to improve sales conversion strategies
Sales Consultant Representative
01/2019 - 08/2020
Clientele Life Insurance , Morningside, Sandton
Contributed to achieving monthly and quarterly sales targets consistently
Provided personalised financial product recommendations based on client needs
Stayed informed on industry trends to better guide client decisions
Adapted communication styles to improve negotiations and client relationships

EDUCATION

Grade 12 (Matric)
01/2010 - 01/2014
Falesizwe Senior Secondary School , Namahadi, Frankfort

SKILLS

Technical Skills: Customer Relationship Management, Needs-Based Client Assessment, Client Needs Analysis, Financial Services Knowledge, Insurance Industry Knowledge, Customer Retention Strategies, Upselling, Cross-Selling, Customer Feedback Analysis, Sales & Negotiation, Accuracy & Compliance Awareness
Soft Skills: Problem Solving, Time Management, Adaptability, Communication, Multitasking, Problem-Solving Abilities, Excellent Communication
Tools: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, CRM Software
Other: Sales Training, Compliance Certification, Client Engagement Strategies

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