GORAN MRZLJAK

[email protected] • +41 76 407 55 25 • Gerliswilstrasse 42, 6020 Emmenbrücke, Switzerland

PROFESSIONAL SUMMARY

Experienced Casino Manager and Entrepreneur with 26+ years in gaming operations, staff management, and business leadership. Skilled in optimizing casino performance, training teams, and running multi-industry enterprises. Strategic thinker with an entrepreneurial mindset, consistently applying solution-oriented leadership to enhance business operations and customer experiences.

WORK EXPERIENCE

Live Game Manager & Pit Boss
11/2019 - 01/2025
Grand Casino Liechtenstein AG , Gamprin (LI)
• Supervised and managed live casino operations.
• Ensured compliance with gaming regulations.
• Trained and supported dealers and staff.
• Resolved player issues and complaints in real time.
• Analyzed gaming data to optimize experience.
• Collaborated with management to enhance operational efficiency.
Owner & Managing Director
05/2013 - 08/2024
Mr. Gaf j.d.o.o. , Karlovac (HR)
• Managed import of beverages from Kosovo across the EU.
• Oversaw procurement, logistics, and distribution networks.
• Conducted market analysis, developed sales strategies, and negotiated pricing.
• Responsible for marketing, branding, and manufacturer relations.
Croupier & Table Supervisor
07/2017 - 11/2019
Spielbanken Schleswig-Holstein GmbH, Casino Sylt , (DE)
• Conducted Roulette, Blackjack, and Poker games.
• Supervised gaming tables ensuring fair play and compliance.
• Trained new staff and handled guest conflicts professionally.
Manager / Pit Boss / Croupier & Table Supervisor
10/1999 - 07/2017
Casino Hrvatska Lutrija d.o.o. , Zagreb (HR)
• Managed casino operations, staff scheduling, and rule compliance.
• Trained table staff and provided top-quality customer service.
• Monitored gaming revenue and handled guest complaints efficiently.
Owner & Managing Director
03/2008 - 01/2011
Imperium d.o.o. , Karlovac (HR)
• Operated multi-sector company (hospitality, cleaning, maintenance, slot leasing, online business, construction) with 70 employees.
Owner & Managing Director
04/2005 - 01/2011
Sauber , Karlovac (HR)
• Managed cleaning and maintenance business with 30 employees.
Co-Owner, Hospitality Industry
02/2005 - 11/2006
• Led operations in hospitality and construction sectors.
Entertainer / Animation Team Leader
04/2003 - 11/2003
Carpe Diem d.o.o. , Bol, Island of Brač (HR)
• Coordinated entertainment for hotel guests and tourist programs.

EDUCATION

Security and Protection
09/2011 - 06/2013
University of Applied Sciences Karlovac
Mechanical Engineering
09/1999 - 12/2003
University of Applied Sciences Karlovac
Electrical Engineering
09/1995 - 06/1999
Technical School Karlovac

SKILLS

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