Grace Caroline Wangari Ndonga

[email protected] +254 703 368 289

PROFESSIONAL SUMMARY

With over 5 years of experience, I am a skilled professional in project management, finance, and sales. My expertise includes overseeing team operations, implementing evaluation programs, and training clients in diverse financial products. I possess a unique combination of financial acumen and a commitment to sustainable development. Seeking a challenging role to leverage my organizational and leadership skills, I aim to contribute to project success, streamline processes, and achieve organizational goals. Committed to integrity and fairness, I aspire to establish competence and drive continuous growth in dynamic sectors.

WORK EXPERIENCE

Business Development Manager -Retention
05/2024 - Present
HFM Investments Limited
Proven track record of driving revenue growth and market penetration through strategic planning and customer relationship management
Assist in the preparation and delivery of presentations and pitches to potential clients or partners
Coordinate scheduling and logistics for business development meetings
Maintain and update the customer relationship management (CRM) database
Senior Account Manager
01/2024 - 04/2024
Scope Markets Limited
Managed high-profile client accounts, consistently meeting company goals and deadlines
Increased client retention rate by 43% via personalized account management strategies
Following up on leads and winning new clients
Developing and implementing strategic plans to manage and grow accounts
Retaining clients and building strong, trusting relationships
Understanding client needs and identifying new business opportunities within your portfolio
Providing superior customer service and ensuring client satisfaction
Sales Team Lead
01/2023 - 12/2023
Scope Markets Limited
Create a well-crafted and inspiring evaluation initiative
Supervise daily team operations and performance
Track and report on team metrics to ensure optimal performance
Promote sustainable financial growth by enhancing sales through indirect marketing channels
Assistant Project Manager
01/2023 - 12/2024
Cloud workers
Account manager
07/2021 - 12/2022
Scope Markets Limited
Field Sales Manager
01/2021 - 12/2023
Wasoko Limited
Relationship Manager
01/2021 - 06/2021
United Bank Limited
Business Development Manager
03/2020 - 12/2020
Kenya Commercial Bank
Accounts Assistant Officer
08/2019 - 02/2020
Mustard Projectors and Communications Limited
Procurement Officer
02/2019 - 07/2019
Mustard Projectors and Communications Limited
Research Assistant
08/2018 - 01/2019
Transparency International

EDUCATION

Master of Business Administration in Project Management
01/2022 - 01/2024
Kenyatta University
Bachelor of Science in Agricultural Economics and Resource Management
01/2014 - 01/2018
University of Kabianga
Kenya Certificate of Secondary Education
01/2010 - 01/2013
Mahiga Girls

SKILLS

PROJECTS

Rainforest Alliance- Kenya Tea Development Agency
Farmers field School-Kenya Tea Development Agency
Ariel Value for money-Proctor and Gamble

CERTIFICATIONS

Project Management Professional (PMP)
02/2023
Coursera
International Introduction to Securities and Investments (Kenya)
06/2023
Chartered Institute for Securities and Investments
Computer Packages
05/2014
MMS Computer College

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