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Led the strategic design and deployment of scalable RESTful APIs integrating Salesforce CRM, increasing lead and account data accuracy by 30%, which boosted sales efficiency and drove a 15% increase in quarterly revenue across multiple business units
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Architected and implemented automated REST APIs for member quote data integration, enhancing CRM synchronization efficiency by 25%, reducing manual errors through comprehensive JUnit testing, and accelerating project delivery timelines by 15%, resulting in faster time-to-market
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Developed innovative Salesforce Apex triggers and PMG assessment indicators that empowered MSRs to assign dedicated account managers, accelerating member service response times by 20% and improving customer satisfaction scores by 12%, directly increasing retention rates
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Engineered and optimized Salesforce batch processes to automate accounting statement generation from Veruna, improving member notification timeliness by 40%, reducing manual workload, and delivering $150K in annual operational cost savings
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Automated AMS license management using Salesforce Apex and batch schedulers, cutting excess license consumption by 15%, optimizing resource allocation, and generating significant cost savings
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Designed and built secure AWS cloud APIs leveraging Lambda, SQS, IAM, API Gateway, and KMS, enhancing data transfer reliability to Salesforce CRM by 35%, while strengthening system security and scalability to support business growth
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Developed a complex integration interface relaying Salesforce policy events to ECPA via AWS Lambda and Change Data Capture, streamlining multi-system communication, reducing event processing latency by 30%, and improving real-time data accuracy
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Spearheaded cross-functional collaboration with product and QA teams to resolve integration challenges and ensure timely delivery of high-quality solutions, improving team productivity by 20%, increasing project success rates by 18%, and demonstrating strong leadership and strategic project management