HAROLD STIVENS MENDEZ ORTIZ

[email protected] 3160560636 Bogotá, Colombia

PROFESSIONAL SUMMARY

Soy estudiante de 4° semestre de Ingeniería de Sistemas, con conocimientos en soporte técnico básico, manejo de software, bases de datos y ofimática. Aunque mi experiencia laboral ha estado principalmente enfocada en el apoyo administrativo, he desarrollado habilidades y competencias que complementan el rol de auxiliar de sistemas, como la organización, atención al detalle, análisis de información y resolución de problemas. Durante mi formación académica he adquirido bases en programación, redes, hardware, sistemas operativos y gestión de bases de datos, lo que me ha permitido comprender el funcionamiento de los sistemas informáticos y brindar apoyo técnico a nivel básico. Además, cuento con experiencia práctica en trabajos académicos relacionados con instalación de software, mantenimiento preventivo, documentación técnica, manejo de herramientas de productividad y uso eficiente de plataformas digitales. Me destaco por mi responsabilidad, adaptabilidad y facilidad para aprender nuevos sistemas. Mi objetivo es aplicar mis conocimientos tecnológicos y fortalecer mi experiencia en el área de sistemas, contribuyendo al soporte, mantenimiento y mejora de los recursos tecnológicos de la organización.

WORK EXPERIENCE

Apoyo administrativo
12/2024 - 04/2025
Subred integrada de servicios de salud Norte , Bogotá, Colombia
Led the management and assignment of over 150 monthly visits using an internal scheduling platform, improving operational efficiency by 20%
Administered the documentation and follow-up of visit reports, ensuring accurate recording of concepts and outcomes, which enhanced data reliability for decision-making
Coordinated timely responses to PQRs (Petitions, Complaints, and Claims), reducing average resolution time by 15% and increasing customer satisfaction
Streamlined internal request processes through advanced use of office software, boosting team productivity and process transparency
Digitador
05/2023 - 12/2024
Subred integrada de servicios de salud Sur Occidente , Bogotá, Colombia
Digitized over 500 health records and official actas across multiple departments, ensuring 99% data accuracy and compliance with institutional standards
Streamlined data entry processes by implementing standardized templates, reducing errors by 15% and improving overall data quality
Managed and maintained health databases, facilitating faster retrieval and reporting for administrative and clinical teams
Collaborated with cross-functional teams to understand specific data requirements, enhancing the relevance and usability of digitized records
Auxiliar de bodega
07/2018 - 08/2021
Evezo y Ebaby
Led the efficient unloading and organization of over 200 merchandise items daily, ensuring accurate inventory management and timely order preparation
Streamlined the order picking and packing process, reducing preparation time by 15% and improving delivery accuracy
Coordinated the delivery of prepared orders to clients, achieving a 98% on-time delivery rate and enhancing customer satisfaction
Maintained warehouse orderliness and compliance with safety standards, contributing to a safer and more productive work environment

EDUCATION

Estudiante de Ingeniería en Sistemas
08/2024
Escuela Tecnológica Técnico Central , Bogotá, Colombia
Bachiller Académico
12/2011
I,E,D Brasilia Usme , Bogotá, Colombia

SKILLS

Technical Skills: Microsoft Office, Data Entry, Document Management
Soft Skills: Responsibility, Teamwork, Punctuality, Effective Communication, Customer Orientation, Quick Learning
Tools: Microsoft Word, Microsoft Excel, Microsoft Outlook
Other: Healthcare Administration Knowledge, Spanish (Native)

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