PROFESSIONAL SUMMARY
Quality works only when it strengthens operations—not when it sits beside them.
With 20 years of experience, I bring healthcare operations, quality management, and accreditation expertise together to deliver safe, efficient, and sustainable hospital performance beyond regulatory compliance.
Recognized as a Healthcare Operations–Quality Leader, I excel in bridging hospital operations with accreditation frameworks to embed patient safety, accountability, and efficiency into daily clinical and administrative practice. Lean Six Sigma Green Belt Certified, I approach quality as a leadership and governance function rather than a documentation exercise.
Expertise spans JCI, NABH (Entry, Surveillance, Accreditation, Reaccreditation), NABL, and Nursing Excellence, with hands-on experience translating standards into practical operational controls across OPD, IPD, Emergency, OT, ICU, diagnostics, and support services. Proven in accreditation readiness, internal audits, KPI-driven quality improvement, and CAPA governance to sustain compliance and enhance outcomes.
Brings strong operational and financial acumen including HR and financial budgeting, cost–benefit analysis, vendor & contract management, TPA coordination, and credit collections. Known for building accountable teams, strengthening governance structures, and embedding performance monitoring, consistently delivering measurable improvements in patient outcomes, operational efficiency, and sustainable compliance.
WORK EXPERIENCE
Sr. Manager – Quality & Accreditation
04/2025 - Present
Rainbow Children’s Hospitals
, Karnataka & Tamil Nadu (Cluster)
•
Lead cluster-wide Quality & Accreditation initiatives across multiple hospitals (NABH, JCI).
•
Oversee internal audits, KPI tracking, CAPA implementation, and accreditation readiness, ensuring consistent performance across units.
•
Partner with hospital leadership to embed patient safety, clinical governance, and sustainable quality culture.
Manager – Hospital Quality
04/2024 - 03/2025
Apollo Imperial Hospitals
, Chattogram, Bangladesh
•
Delivered end-to-end solutions for Quality initiatives and accreditation readiness.
•
Oversaw policy standardization, audits, and process optimization, aligning hospital functions with regulatory standards.
•
Worked with clinical and administrative teams to enhance patient safety, operational compliance, and quality outcomes.
Head – Quality Assurance
11/2022 - 03/2024
Cytecare Hospitals Pvt Ltd
, Bangalore, India
•
Provided strategic leadership in Quality, Patient Safety, and Accreditation.
•
Led hospital accreditation for NABH and NABL, including audits, CAPA implementation, and staff training.
•
Strengthened clinical governance and operational performance metrics, embedding quality into hospital processes.
Sr. Manager – Quality Assurance
12/2019 - 11/2022
Basavatarakam Indo American Cancer Hospital & Research Institute
, Hyderabad, India
•
Directed hospital accreditation and quality improvement initiatives across clinical and support departments.
•
Implemented continuous quality improvement programs, tracer audits, and KPI-driven performance monitoring.
•
Partnered with leadership to maintain sustained compliance and patient safety standards.
GM – Quality & Operations
07/2019 - 12/2019
Prashanth Super Specialty Hospitals
, Chennai, India
•
Responsible for both Quality & Operational Excellence, integrating clinical and administrative functions.
•
Developed and implemented policies, SOPs, and process standardization to enhance service delivery.
•
Supported leadership in accreditation readiness and operational performance improvement.
Manager – Quality
12/2017 - 06/2019
Parvathy Hospital
, Chennai, India
•
Managed hospital quality programs, audits, and staff training.
•
Led hospital accreditation for NABH and Nursing Excellence, ensuring operational compliance and patient safety.
•
Strengthened clinical governance and quality culture across departments.
Manager – Quality & Operations
09/2009 - 12/2017
Gleneagles Global Hospitals
, Bangalore, India
•
As Manager – Operations, managed hospital non-clinical operations, ensuring smooth workflow and administrative efficiency.
•
As Manager – Quality, contributed as team member for NABH accreditation, supporting audits, CAPA implementation, and documentation management.
Front Office Incharge
10/2006 - 08/2009
Balaji Clinic
, Hyderabad, India
•
Managed patient-facing operations and administrative functions, ensuring smooth workflow and high patient satisfaction.