Herrera Darryl Nathaniel A

[email protected] 09621256478

PROFESSIONAL SUMMARY

Detail-oriented and analytical professional with proven experience in fraud investigation, customer service, and data management. Former Fraud and Claims Operations Representative at Wells Fargo, skilled in handling complex financial cases, verifying transactions, and ensuring compliance with company and regulatory standards. Currently working in Data Entry for GSA and Quality Control at WSC, with strong expertise in accuracy, documentation, and process improvement. Recognized for maintaining high-quality standards, managing confidential information with integrity, and delivering exceptional service in fast-paced environments.

WORK EXPERIENCE

Fraud and Claims Operations Representative Wells Fargo
10/2024 - 11/2025
Wells Fargo
Investigated fraud & non-fraud related cases and processed financial claims in accordance with bank policies and federal regulations.
Resolved customer concerns efficiently, maintaining professionalism and confidentiality.
Collaborated with internal teams to identify fraudulent patterns and prevent future risks.
Consistently met performance metrics in accuracy, turnaround time, and customer satisfaction.
Quality Contro WSC Sports
- Present
WSC Sports
Monitor and review sports video content to ensure accuracy, consistency, and quality before publication.
Verify player tags, game highlights, and metadata to maintain high content standards across platforms.
Provide feedback to improve workflow processes and enhance overall content quality.
Maintain detailed records of quality checks to ensure efficiency and accountability within production timelines.
Data Entry Specialist GSA – Golden Set Analytics
Golden Set Analytics
Accurately enter, verify, and maintain large volumes of data in government and analytics systems, ensuring confidentiality and adherence to data integrity standards.
Review and validate records to maintain precision and completeness of datasets.
Collaborate with internal teams to enhance workflow efficiency and reduce data discrepancies.

EDUCATION

Bachelor of Science in Information Technology
01/2018 - 01/2022
Pamantasan ng Lungsod ng San Pablo , San Pablo City, Laguna

SKILLS

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