Jasmeet Kaur Dua

[email protected] • 607-232-8246 • Sunnyvale, CA
LinkedIn: linkedin.com/in/jasmeet-kaur-dua • GitHub: github.com/jasmeet

PROFESSIONAL SUMMARY

Backend Engineer specializing in AI-driven automation and large language model (LLM) workflows, delivering scalable and high-availability systems at Aisera. Engineered REST APIs and microservices using Java and Spring Boot, improving system uptime by 15% and supporting over 10,000 daily users. Led the integration of proprietary Hyperflows, automated workflow orchestrations, and the LLM Gateway, enabling seamless NLP-driven automation that reduced ticket resolution time by 25%. Collaborated cross-functionally within a 7-member team to implement CI/CD pipelines with Docker and Kubernetes, enhancing deployment efficiency and monitoring capabilities.

WORK EXPERIENCE

Software Engineer
07/2021 - 01/2022
Nielsen Co US Inc
• Optimized Apache Airflow workflows, improving task efficiency by 20% and accelerating data ingestion validation by 10%
• Developed modules for data validation to improve processing and training efficiency
Software Engineer
10/2021 - Present
Aisera (Acquired by Automation Anywhere on Nov 4, 2025 – supporting transition initiatives) , Santa Clara
• Led the design and development of an AI-powered ticket management system featuring auto-resolution, intelligent recommendations, and triage, reducing ticket resolution time by 30% across 10,000+ monthly tickets and improving customer satisfaction
• Architected and scaled Hyperflows, a centralized AI workflow library leveraging large language models (LLMs), to support 5,000+ concurrent microservice workflows, enhancing system reliability to 99% uptime
• Developed the Aisera Play demo backend using REST APIs, enabling 100+ daily prospective users to interactively explore AI automation capabilities, driving increased product engagement
• Engineered and optimized the LLM Gateway, the core messaging layer processing over 1 million messages per month with 99.9% high availability, ensuring seamless communication across AI services
• Enhanced CI/CD pipelines by integrating automated backend deployment routines with Docker and Kubernetes, reducing deployment time by 40% and increasing release frequency
• Collaborated cross-functionally with AI researchers and frontend teams to deliver scalable backend solutions, mentoring junior engineers and driving best practices in microservices and automation
Associate
12/2017 - 08/2019
Honeywell Technology Solutions Lab
• Organized supplier training for process automation, increasing sales by 10%
• Monitored high-risk suppliers and streamlined purchasing activities using SAP and Oracle ERP
Transaction Processing Associate
11/2015 - 08/2017
Accenture Solutions Pvt Ltd
• Facilitated vendor setup and sourcing, achieving quarterly savings up to 25%
• Supported business users in Oracle ERP activities and IT sourcing projects
Associate
09/2014 - 11/2015
Corbus LLC
• Managed SAP order validation and back-order processes using Esker, improving operational efficiency

EDUCATION

Master of Science, Computer Science
08/2019 - 05/2021
Binghamton University, SUNY
Bachelor of Engineering, Electronics & Communication
08/2008 - 05/2012
Dr. A. P. J. Abdul Kalam Technical University, India

SKILLS

PROJECTS

Microservice for Academic Courses
Technologies: Spring Boot, REST API, Apache Derby
• Designed REST API with Spring Boot and Apache Derby for mapping topics to courses
Movie API Service
Technologies: Spring Boot, Eureka Discovery, Circuit Breaker, MySQL
• Built decoupled microservices using Spring Boot, Eureka Discovery, Circuit Breaker, and MySQL
Fake Profile Detection Algorithm
Technologies: Machine Learning, Neural Networks
• Implemented neural-network-based ML algorithm to detect fake social media accounts
Minish Shell
Technologies: C Programming, Operating Systems
• Developed basic shell using fork and exec for process execution

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