Johnmari TUYAC

[email protected] • 09568136264 • Golden Hills, Panacan, Davao City, Philippines, 8000

PROFESSIONAL SUMMARY

I'm a customer support enthusiast on a mission to turn every challenge into a win. With 2 years of experience, I love connecting with people and solving their problems with a positive twist. I’m all about creating memorable experiences and ensuring everyone feels valued. Let’s make customer support not just helpful but a little fun, too!

WORK EXPERIENCE

Call Center Agent / Email Support
02/2025 - 09/2025
FPS
• Helped customers with their money transfers through chat, email, and phone
• Answered questions, fixed issues like delays or payment problems
• Ensured customer accounts were safe and verified
Customer Support Specialist/ Call Center Agent
10/2023 - 12/2024
VXI
• Assisted customers with inquiries regarding Roku devices, accounts, and streaming services
• Provided troubleshooting support to resolve technical issues, ensuring a positive customer experience
• Educated customers on product features and best practices to enhance their usage of Roku
Distributor Sales Personnel
01/2012 - 01/2016
CD-TECH
• Ensured customers were satisfied with the available services of the company
• Sold items and opened new retailers in the assigned area
• Advertised new products and services and educated retailers to promote them to their customers

EDUCATION

Bachelor of Science in Civil Engineering
01/2005 - 01/2007
University Mindanao

SKILLS

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