JUAN MIGUEL D. SALIPANDE

[email protected] • +63 9154250839

PROFESSIONAL SUMMARY

An E-Commerce Professional with strong expertise in managing multi-platform / multi-shop operations of brands mainly across Tiktok, Shopee, and Lazada (utilizing order management systems & analytics tools). Skilled in end-to-end shop creation, shop administration, and optimizing online store performance to enhance customer experience, contribute to sales & visibility, and to ensure smooth, uninterrupted operations. Highly proactive, has good account management skills, and highly driven on delivering client, customer and business needs.

WORK EXPERIENCE

E-Commerce Supervisor / E-Commerce Operations Team Lead
03/2025 - Present
Descorp Inc. / Gobocreative Inc.
• Handled Philippine Brands: BINI Cosmetics, Versus Haircare, QUICKFX (Skincare & Cosmetics)
• Handled Korean Skincare Brands: Beauty of Joseon, Round Lab, Torriden, Goongbe
• Handled Western Beauty Brands: Mario Badescu (US), Dr.PAWPAW (UK), Q+A (UK)
• Led shop creation / onboarding on Shopee, Lazada, and TikTok platforms
• Managed shop administration
• Managed and optimized product listings and shop page
• Oversaw stock management and customer service operations including inquiries, chat broadcasts, order fulfillment, case management, and review management
• Supported live streams / live selling events (Achieved top sales performance on a few of our live streams on Tiktok during that period)
• Developed E-Commerce Operations Playbook, Customer Service Handbook, and Near Expiry Disposition
• Facilitated e-commerce training
• Successfully launched 22 e-commerce shops from Jan to Oct 2025 (average of 2 shops per month)
• Maintained store ratings consistently between 4.3 to 5 stars across 40+ shops (listing quality, customer service, and order fulfillment are part of the seller rating computation)
E-Commerce Specialist
09/2023 - 03/2025
Descorp Inc.
• Led shop creation / onboarding on Shopee, Lazada, and TikTok platforms
• Managed shop administration
• Managed and optimized product listings and shop page
• Handled stock management
• Planned, set up, monitored & reported on promotions, campaigns, bundles, platform ads, & open & target affiliates
• Supported livestreams / liveselling events
• Onboarded brands to Watsons E-Commerce and LOOK E-Commerce
• Successfully launched 21 e-commerce shops from Dec 2023 to Oct 2024 (average of 2 shops per month)
• Managed e-commerce sales activities achieving compound monthly sales growth rates of 10% to 33% to 69% up to 106% for various brands assigned
E-Commerce Sales Specialist
06/2022 - 09/2023
Niv Della Beauty Innovations Inc.
• Handled TikTok, Shopify, Watsons & Robinsons E-Commerce sales activities of Colourette Cosmetics & Fresh Formula (Personal Care Brand)
• Handled product listing, store optimization, and stock management
• Forecasting, planning, target-setting, and profit checking
• Set up and monitored promotions, campaigns, and bundles
• Supported live streams / live selling events (Achieved top sales and order performance on some of our live streams on Tiktok during that period; the brands and even the owner were awarded for it)
• Onboarded to Shopee, Lazada, and TikTok Shop platforms
E-Commerce Sales Intern
04/2022 - 06/2022
Niv Della Beauty Innovations Inc.
• Assisted with e-commerce setups and sales support activities
Project Management Intern
01/2018 - 04/2018
Accenture
• Provided logistics support like maintaining the database of devices, and logging tickets
• Followed up applicants’ requirements

EDUCATION

BS Business Administration major in Marketing & Advertising
06/2018 - 08/2022
N.U.-Asia Pacific College (Summa Cum Laude)

SKILLS

Soft Skills: Account Management, Work Ethics, Customer / Client Focus
Tools: Order Management System like Ginee & BigSeller, Seller Centers of Shopee, Lazada & Tiktok Shop, E-Commerce Data Analytics platforms like ECommerceIQ & KaloData

ACHIEVEMENTS

• Promoted to E-Commerce Supervisor / E-Commerce Operations Team Lead within 18 months, Descorp Inc., March 2025
• Collegiate Marketing Student of the Year Finalist, Philippine Marketing Association, AGORA Youth Awards, SY 2019-2020, March 2020

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