Kavitha S Ramadoss

[email protected] +44-7767994019

PROFESSIONAL SUMMARY

Results-driven IT professional with over 10 years of expertise in IT support, service operations, and ITIL-aligned problem, change, and incident management. Proven track record in optimizing system reliability through advanced troubleshooting, root cause analysis, and automation, achieving a 30% reduction in downtime and enhancing disaster recovery readiness. Skilled in managing business-critical systems across Linux, AIX, Solaris, and AS400 platforms, delivering high availability and operational efficiency while fostering strong client relationships. Committed to leveraging technical expertise and process improvements to drive seamless IT service delivery and support organizational goals.

WORK EXPERIENCE

Senior Cloud Engineer/Platform Engineer
09/2021 - 07/2025
Kyndryl Solutions Pvt Ltd
Part of Oracle Services Tribe (dev Ops) working for Build project Team and extending escalation support for Client Trio
Handling Hybrid/private/public IBM cloud, SEI, AWS,Azure GCP & OCI
Build and support Oracle (OCI), Azure, GCP & AWS cloud VMs
Architect scalable, secure, and reliable solutions on Oracle (OCI), Azure, GCP & AWS based on business and application needs
Set up and manage virtual machines, containers, and serverless environments
Continuously optimize cloud resource usage to reduce costs using cost management tools and reporting
Configure Oracle & Elastic LB
Configure and manage Object storages/buckets in Cloud
Manage backups of Cloud VMs using Snapshots and Native Backups
Configure SNS Topics and Subscriptions
Troubleshooting AWS/GCP/OCI VMs network bottlenecks and connectivity issues
Manage and Maintain Red hat and AIX VMs in cloud and on-prem
Work on Incidents and Change, participate in CAB meetings
Configure and setup DR for systems and participate in DR drills
Automate the build of containerized systems with CI/CD tooling, Helm charts
Managing deployments and rollbacks of applications
Build Terraform codes/modules for VM deployments in Cloud
Collaborated with development and operations teams to design cost-effective cloud solutions
Mentored and provided training to new joiners and junior team members, while maintaining an up-to-date knowledge base for efficient information
Decommission the Cloud servers with standard end to end process
Escalation and on-call SME support for L1 & L2 Team members
Technical Solution and Project Management on Larger IBM cloud technologies
Automate the provisioning and configuration of servers, networks, and storage using Ansible and terraform
Manage infrastructure-as-code (IaC) for cloud and on-premises environments
Work closely with DevOps and operations teams to integrate Ansible into CI/CD pipelines
Experienced in utilizing various APIs for cloud infrastructure automation, enabling efficient deployment and management of cloud resources
Implemented and managed Linux namespaces, AppArmor, Seccomp, ACLs, and capabilities to enhance security, isolate resources, and enforce granular access controls and process privileges in containerized environments
Team/Shift Lead and Subject Matter Expert
12/2012 - 06/2016
IBM
Worked as Team/shift lead and Subject Matter Expert for BAU/Build support Team
Handling OS Project, change review and approving
Handling Severity1 Escalated Issue, Troubleshooting, Problem solving & Root cause Analysis
Planning and managing Infrastructure Project & Critical changes
DR planning, Setup and solution, DR Testing
Team/Shift Lead and Subject Matter Expert
12/2012 - 06/2016
IBM
Worked as Team/shift lead and Subject Matter Expert for BAU/Build support Team
Handling OS Project, change review and approving
Handling Severity1 Escalated Issue, Troubleshooting, Problem solving & Root cause Analysis
Planning and managing Infrastructure Project & Critical changes
DR planning, Setup and solution, DR Testing
Unix Services and Pre-provisioning Engineer
03/2009 - 03/2011
Lloyd’s Banking Groups (LBG) London / Wipro , London
Worked in Wipro for an onsite project Unix services and Pre-provisioning for Build Team
Creation of LPAR according to Lloyd’s standards
Installation of various software such as Tivoli Endpoint/ITM, TSM etc
Quality Analyze the newly built LPAR before its delivery to client
Implementation of VIOS and Dual VIOS
HA commissioning and De-commissioning with Active- Active and Mutual active passive clusters nodes, fail over and fallback events testing
Raising Change Request, attending CAB meeting and implementing the change
Aix with EMC Storage management, SRDF & BCV
Information Technology Engineer
06/2011 - 11/2012
BNP PARIBAS Bank in Singapore , Singapore
Worked as “Information Technology Engineer” for Data center Relocation and tech Refresh project
IBM Hardware Capacity planning and designing
Physical layer planning/designing (Network/Fiber)
HMC Configuration, LPAR and profile Creation
HMC Upgrade and OS upgrade to match the Hardware compatibility
LPAR (300 over) Logical move, OS Backup and Restoration
HACMP reconfiguration (Disk & IP changes to RG) and testing
Implemented Version-ed WRAP to Migrate AIX 5.2 to Power 7 hardware
Power 5 servers Decommission
Linux DELL/HP servers Physical Move & setup
Configure Dual/single VIOS and VIO client configuration

EDUCATION

B Tech (Computer Science)
01/2009
, India

SKILLS

PROJECTS

IBM Cloud, Oracle Solution Build, AWS Multitenant Any Cloud
IBM Cloud Osunix Support (Team Lead)
HA Implementation Project, OS migration/ Upgrade, Patch management, Defect Prevention Project, DR Solution, Commissioning and De-commissioning
Data Center Relocation project (PARIBAS Bank in Singapore), Unix services and Pre-provisioning (Lloyd’s banking groups – London)

CERTIFICATIONS

Terraform Associate
AWS solution Architect
Azure AZ-300

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