LOKESH SHARMA

[email protected] 9784120908, 7014940036 Near Satish Kirana Store, Shri Ram Nagar, Kota-4 (Rajasthan), Pin Code- 324004

PROFESSIONAL SUMMARY

To face the challenges with best efforts and skills & improve the performance by serving the organization with memorable loyalty and excel in the field of mechanical diploma by combining my innovative ideas with technical knowledge and work as a member of a value driven organization that promotes my professional growth, prospects and hones my present skills

WORK EXPERIENCE

Service Engineer
02/2025 - Present
APOLLO TYRES LTD. , Ajmer
Improved customer satisfaction scores by 10% through proactive follow up on inquires and issues
Responded to all customer queries or price discounts and availability of product
Worked in close with the sales team and maintained an excellent relationship with senior management and customer
Resolved any issues and complaints
Increase service revenue growth
To monitor Product performance Apollo v/s competitor
Fleet management
Sales revenue growth
Service Advisor
12/2023 - 01/2025
VE COMMERCIAL VEHICLE LTD. (OFF-ROLE) , Udaipur
Check and Received New vehicle ( PDI )
All service & running vehicle attained and deliver with satisfaction
All received vehicle putting a mechanic on a cart according to work
Prepare a Job order in DMS & SAP
Controlling all document.( PDI, Service , all outside job, & bills )
Prepare all documentations retail excellence, DOS audit
Floor maintain with clean as workshop guide line
All vehicle general checkups with mechanic
Customer feedback maintain as per Eicher guideline
All customer explain service & warranty policy as per guide line
Workshop Supervisor and Service Advisor
11/2018 - 11/2023
A.S.MOTORS (EICHER TRUCKS & BUSES) , Kota
Delivery In-charge And PDI In-charge
08/2017 - 10/2018
GANGANAGAR MOTORS PVT. LTD. ( TATA Commercial Heavy Vehicle) , KOTA

EDUCATION

Polytechnic 3st year(M.E.)
01/2015
Board of Technical Education Rajasthan GPA: 67%
Polytechnic 2nd year(M.E)
01/2015
Board of Technical Education Rajasthan GPA: 62.44%
Polytechnic 1st year(M.E.)
01/2013
Board of Technical Education Rajasthan GPA: 67.56%
10TH
01/2010
board of Secondary Education Rajasthan GPA: 55.50%

SKILLS

CERTIFICATIONS

MILLING (TOOL ROOM)
04/2017
RSLDC
CENTRAL INSTITUTE OF PLASTIC ENGINEERING & TECHNOLOGY
JAIPUR

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