Seasoned IT & Service Management Leader with over 20 years of experience driving IT infrastructure, cloud transformation, and service delivery excellence across global technology leaders including HCL, Nokia, and Ericsson. Proven expertise in Microsoft Azure Cloud Operations, IT Project Management, and Service Governance, ensuring high availability, performance, and compliance with ITIL and Agile best practices. Successfully led enterprise-scale IT and telecom transformation projects, including cloud-based IMS VOLTE architecture deployments and core network modernization initiatives for clients such as Bharti Airtel, Aircel, and AXIS Indonesia. Adept at orchestrating cross-functional teams, optimizing incident, problem, and change management processes, and delivering end-to-end IT service improvements under strict SLAs. Recognized for strategic planning, analytical problem-solving, and stakeholder management, with a consistent record of driving innovation, operational efficiency, and continuous improvement in complex, hybrid IT environments.