Sales Executive with experience in online and offline sales, customer handling, and order management. Strong communication skills with a proven ability to convert inquiries into sales and maintain positive customer relationships.
WORK EXPERIENCE
Online Sales Executive
05/2022 - 02/2023
Imrose online shop
, Uttara, Dhaka
•Led online sales initiatives for Imrose online shop, driving a 20% increase in monthly revenue within six months through targeted digital marketing campaigns and strategic customer engagement
•Managed and optimized product listings and promotions across Facebook and other e-commerce platforms, boosting conversion rates by 15% and enhancing product visibility
•Implemented customer feedback systems and collaborated with cross-functional teams to improve service quality, resulting in a 10% rise in customer satisfaction scores
•Moderated the company’s Facebook page, fostering community engagement and promptly addressing customer inquiries, which enhanced brand loyalty and reduced response time by 30%
Online Sales Executive
02/2021 - 02/2022
Beauty Buzz
, Uttara, Dhaka
•Led online sales operations for Beauty Buzz’s Facebook page, driving a 20% increase in monthly revenue through targeted promotions and strategic customer engagement
•Converted over 150 online inquiries per month into confirmed sales by implementing personalized follow-up communication and effective negotiation techniques
•Streamlined order processing and delivery coordination, reducing fulfillment time by 30% and improving customer satisfaction ratings
•Enhanced page engagement by 25% through regular posting of compelling product content, promotional offers, and timely responses to customer inquiries
EDUCATION
Higher Secondary School Certificate
01/2020
Oasis Intermediate Collaege
GPA: 4.58
Secondary School Certificate
01/2017
Armed Police Battalion School & College
GPA: 4.59
SKILLS
Technical Skills:Online Sales Management, Customer Relationship Management, Lead Generation, Order Processing, Product Promotion, Social Media Management