Nabil Faidi

[email protected] • +353 89 415 1514 • Dublin, Ireland

LinkedIn: linkedin.com/in/nabil-faidi

PROFESSIONAL SUMMARY

Results-driven Cloud Linux Support Engineer with extensive expertise in AWS services including EC2, VPC, and Lambda, specializing in cloud infrastructure optimization and incident management. Proven track record of reducing system downtime by 30% through proactive monitoring and automation using Terraform and Ansible. Adept at collaborating with cross-functional teams to deliver scalable, secure cloud solutions while fostering a culture of continuous improvement and effective communication. Committed to leveraging technical proficiency and strong problem-solving skills to drive operational excellence and support business growth.

WORK EXPERIENCE

Cloud Linux Support Engineer

09/2022 - Present

Amazon Web Services (AWS) , Dublin, Ireland

• Led automation of AWS Systems Manager (SSM) workflows, reducing incident resolution time by 30% and improving operational efficiency across multiple production environments

• Diagnosed and resolved complex Linux and networking issues in live AWS environments, enhancing system uptime by 15% and minimizing customer impact

• Collaborated cross-functionally with engineering teams to address escalations, driving a 20% increase in product reliability and accelerating issue resolution

• Mentored peers as a Quality+ Champion, elevating team technical standards and communication, contributing to a sustained 95%+ customer satisfaction rating

Linux System Engineer

01/2016 - 08/2022

Opencode Systems , Tunis, Tunisia

• Led a cross-functional team to migrate critical telecom infrastructure from on-premise bare-metal servers to cloud-based virtualized environments, achieving zero downtime and enhancing system scalability by 30% while improving disaster recovery capabilities

• Developed and implemented automated CI/CD pipelines using Ansible and Jenkins, reducing deployment time by 50% and cutting manual intervention by 40%, increasing release frequency and operational efficiency

• Engineered and optimized multi-tenant Linux systems supporting SMSC (Short Message Service Center), USSDC (Unstructured Supplementary Service Data Center), SDP (Service Delivery Platform), and CAPGW (CAMEL Application Part Gateway) platforms, ensuring 99.99% uptime for major telecom operators through proactive monitoring with Nagios and Prometheus

• Designed and deployed HAProxy load balancing and advanced firewall policies, improving system availability and reducing latency across integrated telecom nodes such as HLR (Home Location Register) and MSC (Mobile Switching Center), collaborating closely with network and security teams to align infrastructure with business goals

Support & Integration Engineer

01/2015 - 01/2016

Get Wireless , Tunis, Tunisia

• Led optimization of MySQL databases, improving query performance by 30% and reducing system latency by 15% across Red Hat-based environments

• Managed deployment and maintenance of SMSC and Roaming platforms, achieving 99.9% uptime and supporting seamless network integration for over 1 million users

• Spearheaded troubleshooting initiatives that resolved 95% of performance and network latency issues within SLA targets, enhancing customer satisfaction

• Collaborated cross-functionally with network and development teams to implement solutions, mentoring junior engineers to improve team efficiency and knowledge sharing

EDUCATION

BSc computer Engineering

National Engineering School of Tunis

SKILLS

CERTIFICATIONS

AWS Certified Solutions Architect – Associate

AWS Systems Manager Subejt Matter Expert

RHCE – Red Hat Certified Engineer

CKA – Certified Kubernetes Administrator

OpenShift Administration Certification

Microsoft Certified: Azure Fundamentals

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