Nicole Colyer

[email protected] (239)206-0946 North Richland Hills, TX

PROFESSIONAL SUMMARY

Hi, my name is Nikki. I have a true passion and natural talent for hospitality and guest service. I take pride in creating warm, welcoming experiences for every guest I meet. I’m known for my emotional intelligence, guest resolution skills, attentive listening, genuine personality, and constant smile. In the workplace, I bring positivity, strong organization, multitasking ability, dependable follow-through, and a proactive approach to solving problems.

WORK EXPERIENCE

Reservationist/Fine-Dining Server
01/2024 - Present
Bowie House, Auberge Resorts
Highly focused on delivering exceptional service through attention to detail in every step of the guest experience
Skilled in greeting guests by name, designing and managing floor plans, and coordinating reservations to optimize flow and satisfaction
Supervisor/Bartender
01/2021 - 04/2023
Hotel Drover
Oversee ordering, scheduling, inventory management, and cash handling
Motivate, coach, and train team members to achieve high performance
Execute opening and closing procedures, ensure a clean and safe work environment, and consistently uphold professionalism, courtesy, and a polished image
Trainer/Bartender
01/2016 - 05/2020
P.F. Chang's
Responsible for training incoming staff, performing all opening and closing duties, and upholding a clean, safe, and organized workspace
Skilled in crafting cocktails with precision and ensuring all products are properly labeled, dated, and stored to maintain quality standards

EDUCATION

High School Diploma
01/2010
Estero High School

SKILLS

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