Nida Fathima

[email protected] 8431317364 bangalore

PROFESSIONAL SUMMARY

Customer-focused professional with 2 years of experience in Blinkit, specializing in customer and rider support to enhance service quality and satisfaction. Proven ability to resolve issues efficiently and foster positive interactions, contributing to improved customer retention. Highly motivated to leverage strong communication and problem-solving skills in a dynamic team environment, driving organizational growth through dedicated effort and collaboration. Eager to learn and adapt quickly to new challenges, committed to delivering exceptional results.

WORK EXPERIENCE

customer and rider support
12/2023 - 12/2025
blinkit , bangalore
Maintained a positive and professional demeanor under highpressure situations, consistently exceeding customer expectations.
Participated in industry conferences and workshops to stay abreast of latest trends and best practices in customer care.
Collaborated with marketing and sales teams to develop targeted customer outreach campaigns, increasing lead generation.
Analyzed customer feedback data to identify trends and develop targeted solutions to improve customer experiences.
Developed and implemented a customer relationship management (CRM) system to streamline customer interactions, reduce response times, and improve overall customer satisfaction.

EDUCATION

Diploma in IT computer
08/2020 - 05/2023
IMTS University , bangalore

SKILLS

Technical Skills: Call Center Operations, Customer Service Management, Customer Experience Management
Soft Skills: Communication, Teamwork, Active Listening, Feedback Management, Problem Solving

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