P TUSHITHA VARMA

[email protected] 7997449243 Hyderabad, Telangana, India
LinkedIn: https://www.salesforce.com/trailblazer/tvarma

PROFESSIONAL SUMMARY

Detail oriented Software Engineer with strong expertise in Salesforce Administration, CPQ, and Conga CLM, eager to transition into management roles. Proven ability to improve workflow efficiency through process optimization and collaborative problem-solving. Adept at coordinating cross-functional teams and managing project tasks to deliver quality results on time. Committed to leveraging technical skills and emerging leadership capabilities to drive team success and organizational growth.

WORK EXPERIENCE

Software Engineer
01/2023 - Present
SmartBridge Solutions Pvt Ltd , Hyderabad
Led the configuration and optimization of Salesforce CPQ, significantly reducing sales quoting errors and accelerating quote generation time, which enhanced overall sales efficiency and contributed to increased revenue
Spearheaded support for Conga CLM implementation, streamlining contract lifecycle management and improving document generation accuracy, resulting in faster contract approvals and improved compliance
Executed comprehensive manual testing of Salesforce features and customizations, identifying and resolving the majority of critical issues before release to ensure high system reliability and user satisfaction
Mentored junior team members and collaborated cross-functionally with business and technical teams to gather requirements and deliver tailored solutions, driving improvements in process automation and operational efficiency
Junior Developer
01/2022 - 12/2022
SmartBridge Solutions Pvt Ltd , Hyderabad
Led the development and customization of Salesforce components, improving system efficiency by streamlining user workflows and enhancing user experience
Conducted thorough testing and troubleshooting of Salesforce features, significantly reducing system downtime and boosting platform stability
Implemented automation solutions using workflows and validation rules, accelerating business process completion and increasing operational speed
Designed and launched a B2B Commerce Cloud demo website for a key client, enabling a successful product presentation that strengthened client engagement
Salesforce Support Specialist
01/2019 - 12/2021
SmartBridge Solutions Pvt Ltd , Hyderabad
Directed daily user support operations to promptly resolve technical issues within SLA, significantly enhancing user satisfaction and system reliability
Managed user account and permission settings for a large user base, strengthening security protocols and reducing access-related incidents
Developed and tested customized reports and dashboards that provided leadership with actionable insights, improving operational efficiency

EDUCATION

Bachelor’s degree
01/2015 - 12/2019
K L University GPA: 8.3 CGPA

SKILLS

Technical Skills: Salesforce Admin, Salesforce Development, CPQ, Conga CLM

CERTIFICATIONS

Salesforce Certified Administrator
Salesforce Certified PD 1
Salesforce Certified CPQ Specialist
Salesforce Certified AI Associate
Salesforce Certified Agentforce Specialist

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