Parth Patel

[email protected] 4039281709 2526 Thompson Crescent SE, Medicine Hat, Alberta, Canada

PROFESSIONAL SUMMARY

Detail-oriented data analyst with strong verbal and written communication skills and a proven ability to collaborate effectively as a team player. Skilled in leveraging data analysis tools such as SQL and Tableau to drive actionable insights, resulting in a 20% improvement in workflow efficiency. Adept at organizing complex datasets and rapidly learning new technologies to support business objectives. Committed to delivering clear, impactful reports that enhance decision-making and foster cross-functional collaboration.

WORK EXPERIENCE

IT Proctor and Laptop Manager
07/2023 - Present
CPA Canada (CPAWSB) , Medicine Hat, Alberta
Resolved over 200 software-related technical issues involving Surpass and CE Windows software, significantly boosting system uptime and enhancing user satisfaction through prompt troubleshooting and root cause analysis
Managed laptop logistics for more than 150 devices, implementing automation scripts that accelerated deployment and reduced maintenance time, improving overall operational efficiency
Developed and executed custom CMD scripts to automate file uploads and routine tasks, substantially cutting manual effort and increasing operational efficiency
Led software updates and patch management across all devices, including Surpass and CE Windows platforms, ensuring full compliance with security standards and minimizing vulnerabilities
Collaborated with cross-functional teams to deliver timely hardware and software support, improving operational workflow and reducing ticket resolution time
Provided comprehensive software technician support including installation, configuration, and maintenance of applications, effectively reducing software-related downtime
Computer Network technician
07/2023 - Present
PATEL IT SERVICES INC. , 31 TARALAKE RD NE CALGARY, AB T3J0B1
Led the installation, upgrade, and troubleshooting of webserver hardware and software, enhancing system uptime and minimizing downtime incidents across TCP/IP, LANs and WANs.
Optimized server performance through proactive monitoring and tuning, leveraging cloud technologies to improve response speed and elevate user experience.
Implemented advanced network traffic and security monitoring tools, including antivirus and firewall solutions, reducing security incidents and ensuring strict compliance with company policies.
Supported over 50 website users and designers by promptly addressing technical requests and providing expert guidance on network infrastructure and security, significantly boosting customer satisfaction.

EDUCATION

Diploma in IT Software and Internet development
09/2022 - 04/2024
Medicine Hat College , Medicine Hat, Alberta GPA: 3.55 / 4

SKILLS

Technical Skills: Hardware Troubleshooting, Software Installation, Network Configuration, System Maintenance, Operating Systems, Windows OS, Mac OS, Linux, AI Learning, Cybersecurity Basics
Soft Skills: Teamwork, Problem Solving, Time Management, Adaptability, Attention to Detail, Customer Service, Strong verbal and Written Communication Skills
Tools: Remote Desktop Tools, Ticketing Systems, Diagnostic Software, Hardware Diagnostic Tools, Inventory Management Software, Azure
Other: CPAWSB Knowledge, CompTIA A+ Certification, C, C++, C#, HTML/CSS, Surpass Software, Hard Working

CERTIFICATIONS

C, C++, C# Language
05/2019
Zeto Computer Classes
HTML5/ CSS3
06/2020
Akshar Computer Classes

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