PEDRO TEIXEIRA

[email protected] +351 916 919 871 Vila Nova de Gaia, Portugal
LinkedIn: pedromcardosoteixeira

PROFESSIONAL SUMMARY

Results-driven professional with extensive experience in demand planning, operations, and project management across hospitality, retail, and corporate environments. Proven track record in managing high-value projects and complex portfolios, achieving measurable outcomes such as forecast deviation reductions to below 5%, collection performance exceeding 90%, and consistent delivery of large-scale, premium projects within strict budget and timeline constraints. Adept at translating data into actionable insights, optimising processes, and collaborating cross-functionally to improve cash flow, operational efficiency, and client satisfaction. Multilingual in English, Spanish, and Portuguese, enabling effective communication across diverse markets and international teams. Proficient in SAP, Power BI, Oracle and advanced Excel, leveraging technology to enhance forecasting accuracy, reporting, and data-driven decision-making. Recognised for strong stakeholder management, analytical rigor, and the ability to lead complex initiatives in fast-paced, multi-cultural environments.

WORK EXPERIENCE

Senior Credit Specialist
05/2024 - Present
H.B. Fuller , Vila do Conde
Achieved 90%+ collection performance managing 300+ EIMEA clients, improving cash flow and reducing delinquency risk
Led cross-functional teams to cut dispute resolution time by 20%, accelerating payment cycles
Standardised credit monitoring workflows, boosting accuracy and operational efficiency
Leveraged SAP S/4HANA, SAP Fiori, Power Bi and Excel to enhance credit exposure tracking and risk decisions
Negotiated complex disputes, recovering significant balances while maintaining client relationships
Mentored colleagues on best practices and credit analysis tools, enhancing team capabilities
Forecasting Specialist
06/2021 - 04/2024
Mercadona , Póvoa de Varzim
Led demand forecasting for 1,000+ products across 40+ stores, reducing excess inventory and supporting balanced stock levels
Collaborated with supply chain and operations to minimize stockouts and protect multi-million dollar sales revenue
Automated forecasting workflows using Excel, SAP Fiori, and Cegid, improving procurement and replenishment decisions
Supervised and mentored teams of up to 40 employees, driving operational efficiency and aligning labor costs with sales goals
Event Manager
05/2019 - 05/2021
Freelance , Vila Nova de Gaia
Led planning and execution of high-end private and corporate events, managing venue sourcing, budgeting, and supplier coordination
Negotiated contracts and aligned venue selection with client goals, ensuring seamless event delivery within budget and timelines
Served as primary client liaison and operational lead, coordinating subcontracted teams and logistics to exceed expectations
Utilized event management software to streamline workflows and improve communication across stakeholders
Event Manager
01/2016 - 04/2019
Torre Bella - Poças Promoção e Organização de Eventos , Vila Nova de Gaia
Led the planning and execution of luxury corporate and private events hosting 400+ guests, managing high-value budgets and timelines
Directed on-site operations with 60–100+ subcontracted staff across catering, logistics, and entertainment, ensuring seamless event delivery
Negotiated with vendors to secure premium services while optimizing costs and maintaining contract compliance
Developed detailed operational plans from client consultations, achieving consistently high satisfaction and repeat business
Guest Relations Officer/ Billing Officer
02/2014 - 11/2015
The Venetian Macao – Casino Hotel , Macao
Managed accurate billing and catch-up postings for high-value Junket transactions in private casino gaming rooms, ensuring compliance with financial standards
Streamlined data routing processes in collaboration with IT, enhancing room allocation and direct billing efficiency
Coordinated with multiple departments to deliver timely financial and operational reports, improving data accuracy
Maintained high service standards in a fast-paced VIP hospitality environment, supporting customer satisfaction
Outlet Coordinator
09/2010 - 10/2013
Decenio - El Corte Inglês , Vila Nova de Gaia
Exceeded sales targets consistently in a high-traffic hospitality outlet, driving revenue growth
Managed inventory and stock control to optimize costs and operational efficiency
Resolved customer issues promptly to maintain satisfaction and uphold brand standards
Monitored sales and inventory data to support informed decision-making
Administrative Executive
09/2007 - 08/2010
Zunatur , Porto
Led strategic market and commercial consulting to support growth initiatives across diverse international markets
Structured and facilitated commercial transactions with global trading firms, wholesalers, and import/export clients
Managed sales pipeline development, lead qualification, and opportunity tracking to drive business development
Coordinated deal structuring, pricing, and commercial documentation in partnership with cross-functional teams
F&B Supervisor
11/2002 - 08/2007
Barcarola Café - Restaurant , Vila Nova de Gaia
Led daily operations across three restaurant outlets, managing front-of-house teams of 15+ to ensure consistent high-quality guest service
Developed and implemented operational control tools, enhancing service consistency and inventory accuracy
Optimized stock control and workflow processes, supporting quality assurance in food and beverage services
Collaborated with management to uphold operational standards and improve overall performance

EDUCATION

Bachelors: Business Management
09/2010 - 07/2013
ISAG European Business School , Porto, Portugal

SKILLS

Technical Skills: Credit Analysis, Risk Assessment, Data Analysis, Financial Reporting, Process Optimization, Credit Management, Regulatory Compliance, SAP S/4HANA, SAP Fiori, Advanced Excel, Power BI
Soft Skills: Critical Thinking, Analytical Skills, Leadership, Team Building, Professional Communication, Negotiation, Conflict Resolution
Tools: SAP, Microsoft Excel, Microsoft Word, Getpaid, Cegid, Oracle MICROS, Primavera, Opera Property Management System, Timelox, e-Connect FCS
Other: Event Management

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